Brightly Software incident
Asset Essentials Mobile App - Issues Saving Work Orders
Brightly Software experienced a minor incident on July 16, 2025 affecting Asset Essentials, lasting 4d 19h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 16, 2025, 08:24 PM UTC
Our team is currently investigating a critical issue affecting Android users using Android version 15 who have updated to the latest version of the Asset Essentials mobile app (Version 3.1.11). Specifically, the "Save" button is not appearing, preventing users from saving work orders. This is being investigated as our top priority and we will work to have a resolution out as soon as possible. Current work around is to disable any screen locks and rotate device to landscape view. Thank you for your patience! Please contact [email protected] if you have any questions.
- investigating Jul 16, 2025, 08:39 PM UTC
We are continuing to investigate this issue.
- investigating Jul 16, 2025, 09:00 PM UTC
Current Workarounds for Missing Save Button on Mobile: *Workaround #1: Rotate the phone to landscape mode and scroll to the bottom. This should make the "Save" button visible. *Workaround #2: If rotating the phone does not resolve the issue, uninstalling and reinstalling the app will revert it to the previous version where the "Save" button is accessible We appreciate your patience as we work on a permanent fix.
- resolved Jul 21, 2025, 03:59 PM UTC
This issue has been resolved. Thank you for your patience! Please contact [email protected] if you have any other questions.