- Detected by Pingoru
- Oct 21, 2026, 10:43 AM UTC
- Resolved
- Oct 21, 2026, 11:04 AM UTC
- Duration
- 21m
Affected: Bright (BrightID)Bright (BrightHub)
Timeline · 2 updates
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investigating Oct 21, 2026, 10:43 AM UTC
We have received alerts from the Hub, Authentication and Payslip services. The team is currently investigating
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resolved Oct 21, 2026, 11:04 AM UTC
The team have concluded their investigation and the services are operating normally.
Read the full incident report →
- Detected by Pingoru
- Oct 02, 2026, 08:35 AM UTC
- Resolved
- Oct 02, 2026, 08:57 AM UTC
- Duration
- 22m
Affected: Bright (BrightManager)
Timeline · 2 updates
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investigating Oct 02, 2026, 08:35 AM UTC
We're aware of an issue impacting BrightManager and are actively releasing a fix.
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resolved Oct 02, 2026, 08:57 AM UTC
We have addressed the issue impacting BrightManager and are continuing to monitor
Read the full incident report →
- Detected by Pingoru
- Oct 02, 2026, 07:43 AM UTC
- Resolved
- Oct 02, 2026, 08:14 AM UTC
- Duration
- 31m
Affected: Bright (BrightPay)
Timeline · 2 updates
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investigating Oct 02, 2026, 07:43 AM UTC
There are currently issues with making submissions to Nest. The team have identified the source of the problem and are working to resolve it.
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resolved Oct 02, 2026, 08:14 AM UTC
The team have addressed the source of the problem and are monitoring the fix.
Read the full incident report →
- Detected by Pingoru
- Sep 14, 2026, 03:50 PM UTC
- Resolved
- Sep 14, 2026, 03:50 PM UTC
- Duration
- –
Affected: Bright (BrightManager)
Timeline · 1 update
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resolved Sep 14, 2026, 03:50 PM UTC
Some users may be experiencing degraded performance or intermittent outages.
Read the full incident report →
- Detected by Pingoru
- Sep 09, 2026, 07:19 PM UTC
- Resolved
- Sep 11, 2026, 08:48 AM UTC
- Duration
- 1d 13h
Affected: Bright (BrightBooks)
Timeline · 2 updates
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investigating Sep 09, 2026, 07:19 PM UTC
Users are receiving errors when attempting to send emails using BrightBooks. The team expect to address the issue tomorrow morning.
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resolved Sep 11, 2026, 08:48 AM UTC
We have re-enabled email sending. The team are still looking at the issue and we are monitoring closely.
Read the full incident report →
- Detected by Pingoru
- Sep 04, 2026, 09:10 AM UTC
- Resolved
- Sep 04, 2026, 12:53 PM UTC
- Duration
- 3h 43m
Affected: Bright (BrightID)
Timeline · 2 updates
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investigating Sep 04, 2026, 09:10 AM UTC
Some customers are reporting multi factor authentication emails are not being received. The team are investigating,
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resolved Sep 04, 2026, 12:53 PM UTC
We have resolved the issue preventing emails being sent. The team are continuing to monitor and will make further adjustments if necessry.
Read the full incident report →
- Detected by Pingoru
- Aug 27, 2026, 02:18 PM UTC
- Resolved
- Aug 28, 2026, 10:32 AM UTC
- Duration
- 20h 14m
Affected: Bright (BrightExpenses)
Timeline · 2 updates
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investigating Aug 27, 2026, 02:18 PM UTC
Some users are experiencing difficulty with ERR submissions to ROS. The team are investigating
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resolved Aug 28, 2026, 10:32 AM UTC
All queued submissions have been posted to ROS.
Read the full incident report →
- Detected by Pingoru
- Aug 25, 2026, 09:14 AM UTC
- Resolved
- Aug 25, 2026, 10:00 AM UTC
- Duration
- 46m
Affected: Bright (BrightPay)
Timeline · 2 updates
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investigating Aug 25, 2026, 09:14 AM UTC
BriughtPay is currently experiencing slow performance and an increase in errors. The team are investigating.
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resolved Aug 25, 2026, 10:00 AM UTC
The issue was resolved. Our engineers have prepared a further fix to ensure the problem does not reoccur.
Read the full incident report →
- Detected by Pingoru
- Aug 20, 2026, 01:19 PM UTC
- Resolved
- Aug 25, 2026, 08:23 PM UTC
- Duration
- 5d 7h
Affected: Bright (BrightManager)
Timeline · 2 updates
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investigating Aug 20, 2026, 01:19 PM UTC
Outbound emails for document signing and letters of engagement addressed to recipients with Microsoft hosted email accounts like hotmail.com, outlook.com and live.com are being rejected by Microsoft. Other providers are not experiencing issues. The team are investigating.
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resolved Aug 25, 2026, 08:23 PM UTC
We have applied a mitigation to allow emails to reach Microsoft email addresses such as live.com, hotmail.com and outlook.com
Read the full incident report →
- Detected by Pingoru
- Aug 18, 2026, 11:13 AM UTC
- Resolved
- Aug 18, 2026, 11:13 AM UTC
- Duration
- –
Affected: Bright (BrightManager)
Timeline · 1 update
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resolved Aug 18, 2026, 11:13 AM UTC
We identified an issue affecting document uploads and downloads in BrightManager. A fix has been deployed and we're continuing to monitor. We apologise for the disruption caused
Read the full incident report →
- Detected by Pingoru
- Jul 29, 2026, 10:43 AM UTC
- Resolved
- Jul 29, 2026, 12:18 PM UTC
- Duration
- 1h 35m
Affected: Bright (BrightID)
Timeline · 2 updates
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investigating Jul 29, 2026, 10:43 AM UTC
Login is currently experiencing issues. The team are investigating and are working on a fix.
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resolved Jul 29, 2026, 12:18 PM UTC
The root cause has been identified and a fix applied. Login issues have now been resolved. MFA is temporarily disabled on BrightWorkPapers.
Read the full incident report →
- Detected by Pingoru
- Jul 28, 2026, 12:17 PM UTC
- Resolved
- Jul 29, 2026, 08:06 AM UTC
- Duration
- 19h 49m
Affected: Bright (BrightPay)
Timeline · 2 updates
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investigating Jul 28, 2026, 12:17 PM UTC
BrightPay email functionality is currently unavailable in the UK. Our Engineering Team are investigating.
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resolved Jul 29, 2026, 08:06 AM UTC
BrightPay UK mail delivery has resumed as normal. Apologies for the delay.
Read the full incident report →
- Detected by Pingoru
- Jul 27, 2026, 08:18 AM UTC
- Resolved
- Jul 27, 2026, 09:46 AM UTC
- Duration
- 1h 28m
Affected: Bright (BrightManager)
Timeline · 2 updates
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investigating Jul 27, 2026, 08:18 AM UTC
We are aware of reports of slowness and are investigating.
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resolved Jul 27, 2026, 09:46 AM UTC
The underlying issue has been resolved. Our team will continue to monitor for further recurrence.
Read the full incident report →
- Detected by Pingoru
- Jul 25, 2026, 01:39 AM UTC
- Resolved
- Jul 25, 2026, 01:39 AM UTC
- Duration
- –
Affected: Bright (BrightManager)
Timeline · 1 update
-
resolved Jul 25, 2026, 01:39 AM UTC
Service has been resumed.
Read the full incident report →
- Detected by Pingoru
- Jul 17, 2026, 08:24 AM UTC
- Resolved
- Jul 17, 2026, 08:39 AM UTC
- Duration
- 15m
Affected: Bright (BrightManager)
Timeline · 2 updates
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investigating Jul 17, 2026, 08:24 AM UTC
The team are investigating issues on BrightManager.
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resolved Jul 17, 2026, 08:39 AM UTC
The root cause of the issue has been discovered and fixed. The team are continuing to monitor.
Read the full incident report →
- Detected by Pingoru
- Jul 14, 2026, 07:29 PM UTC
- Resolved
- Jul 15, 2026, 11:10 AM UTC
- Duration
- 15h 41m
Affected: Bright (BrightManager)
Timeline · 2 updates
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investigating Jul 14, 2026, 07:29 PM UTC
The BrightManager white label portal is currently down. The team are investigating.
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resolved Jul 15, 2026, 11:10 AM UTC
We have restored service to the white label portal.
Read the full incident report →
- Detected by Pingoru
- Jun 30, 2026, 04:53 PM UTC
- Resolved
- Jun 30, 2026, 04:53 PM UTC
- Duration
- –
Affected: Bright (BrightID)
Timeline · 1 update
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resolved Jun 30, 2026, 04:53 PM UTC
Some users experienced issues with the MFA challenge where MFA codes were not being sent promptly. We've applied a change to resolve the issue and are continuing to monitor.
Read the full incident report →
- Detected by Pingoru
- May 24, 2026, 11:23 AM UTC
- Resolved
- May 24, 2026, 05:57 PM UTC
- Duration
- 6h 34m
Affected: Bright (BrightID)Bright (BrightHub)Bright (BrightManager)
Timeline · 2 updates
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investigating May 24, 2026, 11:23 AM UTC
We are currently investigating issues with logging in to our applications.
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resolved May 24, 2026, 05:57 PM UTC
The team have resolved an issue impacting purchasing credits for BrightManager.
Read the full incident report →
- Detected by Pingoru
- Apr 21, 2026, 09:12 AM UTC
- Resolved
- Apr 22, 2026, 04:08 PM UTC
- Duration
- 1d 6h
Affected: Bright (BrightManager)
Timeline · 2 updates
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investigating Apr 21, 2026, 09:12 AM UTC
The team are currently investigating an issue with BrightManager Client Portal.
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resolved Apr 22, 2026, 04:08 PM UTC
The Client Portal is now available to all users.
Read the full incident report →
- Detected by Pingoru
- Apr 01, 2026, 02:06 PM UTC
- Resolved
- Apr 08, 2026, 09:43 AM UTC
- Duration
- 6d 19h
Affected: Bright (BrightPay)
Timeline · 2 updates
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investigating Apr 01, 2026, 02:06 PM UTC
We are currently investigating an issue with BrightPay and have temporarily restricted some levels of access.
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resolved Apr 08, 2026, 09:43 AM UTC
We have resolved the issues. The team will continue to monitor and improve the portal.
Read the full incident report →
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