Bridge Outage History

Bridge is up right now

Bridge had 15 outages in the last 2 years totaling 132h 42m of downtime — averaging 0.6 incidents per month.

There were 15 Bridge outages since August 8, 2024 totaling 132h 42m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: http://status.bridgeapp.com

Minor June 11, 2026

Some users are unable to upload or replace SCORM Content

Detected by Pingoru
Jun 11, 2026, 09:05 PM UTC
Resolved
Jun 12, 2026, 05:01 PM UTC
Duration
19h 56m
Affected: Courses
Timeline · 2 updates
  1. investigating Jun 11, 2026, 09:05 PM UTC

    Our SCORM Partner is currently experiencing partial outages. This issue may prevent importing or replacing SCORM courses.We are working with our partner to investigate this issue further and will update this page as soon as we have more information. Please Note: This does not prevent Learners from launching and taking the courses.

  2. resolved Jun 12, 2026, 05:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 7, 2026

Bridge Analytics: Error when loading Learn analytics dashboards on the DUB server

Detected by Pingoru
Apr 07, 2026, 02:50 PM UTC
Resolved
Apr 07, 2026, 05:35 PM UTC
Duration
2h 45m
Affected: Analytics
Timeline · 2 updates
  1. investigating Apr 07, 2026, 02:50 PM UTC

    We are currently investigating an issue where the Learn Analytics dashboards are not loading properly for accounts that reside on our Dublin, Ireland server. We are working with our Analytics partners to troubleshoot and resolve this issue as quickly as possible and we will be providing another update as soon as we can. Thank you for your patience!

  2. resolved Apr 07, 2026, 05:35 PM UTC

    Thank you for your patience while we have been working with our partners to resolve this issue. This issue has now been resolved. We appreciate your partnership and understanding while working through this issue!

Read the full incident report →

Critical March 27, 2026

Engage Surveys Not Going Out

Detected by Pingoru
Mar 27, 2026, 04:46 PM UTC
Resolved
Mar 27, 2026, 05:00 PM UTC
Duration
14m
Affected: Bridge Engage
Timeline · 2 updates
  1. investigating Mar 27, 2026, 04:46 PM UTC

    We are currently investigating an issue where the Engage Surveys area is not loading. Our team is working to troubleshoot and resolve this issue as quickly as possible, and we will provide another update as soon as possible. Thank you for your patience!

  2. resolved Mar 27, 2026, 05:00 PM UTC

    We appreciate your patience while we worked with our team to resolve this issue. This has now been resolved, and the Engage Surveys areas are now loading. We appreciate your understanding while working through this issue!

Read the full incident report →

Minor October 3, 2025

AWS issue causing intermittent issues within Bridge

Detected by Pingoru
Oct 03, 2025, 03:47 AM UTC
Resolved
Oct 03, 2025, 03:05 PM UTC
Duration
11h 18m
Affected: Bridge PlatformBridge EngageMobile AppBridge Support Channels
Timeline · 3 updates
  1. investigating Oct 03, 2025, 03:47 AM UTC

    Amazon Web Services is currently experiencing what appears to be a large-scale networking issue that has impacted Bridge along with many other companies in Australia. Due to this, you may experience some delays while navigating the system. We will keep you posted as soon as we have more information.

  2. investigating Oct 03, 2025, 03:49 AM UTC

    We are continuing to investigate this issue.

  3. resolved Oct 03, 2025, 03:05 PM UTC

    Thank you for your patience during this incident involving Amazon Web Services in Australia. The AWS team has resolved this issue, and we are now seeing a full recovery within Bridge. All Bridge services should now be functioning properly. If you experience any further issues, please contact our support team at [email protected].

Read the full incident report →

Critical August 4, 2025

Users experiencing slow load time or error messages

Detected by Pingoru
Aug 04, 2025, 02:39 PM UTC
Resolved
Aug 04, 2025, 05:21 PM UTC
Duration
2h 42m
Affected: Bridge Platform
Timeline · 3 updates
  1. investigating Aug 04, 2025, 02:39 PM UTC

    Our team is currently investigating reports of some users experiencing intermittent error messages and slow load times within Bridge. We'll provide an update as soon as we can. We apologize for the trouble!

  2. identified Aug 04, 2025, 04:07 PM UTC

    Our Ops team have identified the cause of the slow load times and intermittent error messages in Bridge. We are seeing improved performance in the platform, however, our team is still actively investigating this incident and we will have another update as soon as we can. Thanks for your patience!

  3. resolved Aug 04, 2025, 05:21 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 4, 2025

Users unable to use access Bridge.

Detected by Pingoru
Jul 04, 2025, 04:45 PM UTC
Resolved
Jul 04, 2025, 09:10 PM UTC
Duration
4h 24m
Affected: Bridge Platform
Timeline · 5 updates
  1. investigating Jul 04, 2025, 04:45 PM UTC

    Our Engineering and Ops teams are investigating an issue preventing users from accessing and using Bridge. We are working toward restoring service as quickly as possible and will provide another update as soon as possible. We apologize for the trouble!

  2. monitoring Jul 04, 2025, 06:30 PM UTC

    We see improved performance across Bridge, with operating levels returning to normal. Our team continues working toward a complete resolution as quickly as possible. Thank you for being so patient!

  3. monitoring Jul 04, 2025, 08:58 PM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Jul 04, 2025, 09:10 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Jul 04, 2025, 09:10 PM UTC

    Thank you for your patience while we investigated these issues further. Bridge performance has now been restored to its normal operating levels. If you happen to see any additional troubles or if there's anything else we can assist you with, please don't hesitate to let us know.

Read the full incident report →

Minor June 4, 2025

Delay in webhook notifications being delivered

Detected by Pingoru
Jun 04, 2025, 03:34 PM UTC
Resolved
Jun 06, 2025, 03:14 PM UTC
Duration
1d 23h
Affected: Webhooks
Timeline · 2 updates
  1. identified Jun 04, 2025, 03:34 PM UTC

    Our Engineering teams are currently investigating an issue that is causing delays in sending Webhook notifications. We are actively working to resolve this delay as quickly as possible and will provide another update as soon as we can. We apologize for any inconvenience this may cause.

  2. resolved Jun 06, 2025, 03:14 PM UTC

    Our Engineering teams have corrected the issue that caused delays in sending Webhook notifications. Thank you for your patience!

Read the full incident report →

Minor May 19, 2025

Next step in Journeys are not unlocking for learners.

Detected by Pingoru
May 19, 2025, 10:22 PM UTC
Resolved
May 20, 2025, 05:32 PM UTC
Duration
19h 10m
Affected: Journeys
Timeline · 2 updates
  1. investigating May 19, 2025, 10:22 PM UTC

    Our team has received reports of users experiencing problems with Journeys not opening the next step. Our dev team is currently investigating the issue, and we'll provide an update as soon as possible. We apologize for the trouble!

  2. resolved May 20, 2025, 05:32 PM UTC

    We appreciate your patience while we worked with our team to resolve this issue. This has now been resolved, and Journeys opened the next step for all Learners. We appreciate your understanding while working through this issue!

Read the full incident report →

Minor April 23, 2025

Some users experienced slowness or timeout errors when loading pages in the talent marketplace

Detected by Pingoru
Apr 23, 2025, 08:07 PM UTC
Resolved
Apr 22, 2025, 04:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Apr 23, 2025, 08:07 PM UTC

    At 10:25 AM MDT on Tuesday, April 22, our team was alerted to an issue that caused users to experience slowness in page load times or timeout errors within the talent marketplace. Our Ops team identified the root cause of the issue, and a fix was quickly implemented. This issue was resolved at 10:50 AM MDT on Tuesday, April 22. Thank you for your patience during this incident, and please let us know if you experience any further trouble!

Read the full incident report →

Minor February 26, 2025

Possible Error When Using Learn Analytics.

Detected by Pingoru
Feb 26, 2025, 04:58 AM UTC
Resolved
Feb 26, 2025, 03:31 PM UTC
Duration
10h 33m
Affected: Analytics
Timeline · 2 updates
  1. investigating Feb 26, 2025, 04:58 AM UTC

    We are currently investigating an issue where the Learn Analytics may throw an error when using certain filters in a report. We are working with our Analytics partners to troubleshoot and resolve this issue as quickly as possible and we will be providing another update as soon as we can. Thank you for your patience!

  2. resolved Feb 26, 2025, 03:31 PM UTC

    Thank you for your patience while we have been working with our partners to resolve this issue. This issue has now been resolved and Bridge Analytics is functioning properly. We appreciate your partnership and understanding while working through this issue!

Read the full incident report →

Major February 17, 2025

Some users unable to access Bridge in Dublin, Ireland region

Detected by Pingoru
Feb 17, 2025, 03:53 PM UTC
Resolved
Feb 17, 2025, 04:38 PM UTC
Duration
44m
Affected: Bridge Platform
Timeline · 3 updates
  1. investigating Feb 17, 2025, 03:53 PM UTC

    Our Engineering and Ops teams are investigating an issue preventing some accounts in our Dublin, Ireland region from accessing/using Bridge. We are working toward restoring service as quickly as possible and will provide another update soon. We apologize for the trouble!

  2. monitoring Feb 17, 2025, 04:32 PM UTC

    Our team had identified the cause of the intermittent issue impacting accounts in the Dublin region. Our team has implemented a fix for the issue and we are seeing performance return to normal. Our team is continuing to monitor the issue.

  3. resolved Feb 17, 2025, 04:38 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical February 14, 2025

Users in the US region are unable to access Bridge

Detected by Pingoru
Feb 14, 2025, 02:51 PM UTC
Resolved
Feb 14, 2025, 03:08 PM UTC
Duration
17m
Affected: Bridge Platform
Timeline · 2 updates
  1. investigating Feb 14, 2025, 02:51 PM UTC

    Our Engineering and Ops teams are currently investigating an issue that is preventing users with accounts in the US region from accessing and using Bridge. We are working toward restoring service as quickly as possible and will provide another update as soon as we can. We apologize for the trouble!

  2. resolved Feb 14, 2025, 03:08 PM UTC

    Our Engineering and Ops teams have been able to identify and resolve the issue that was preventing users in the US region from accessing Bridge. Thank you for your patience! If you are experiencing any further issues, please reach out to our support team at [email protected].

Read the full incident report →

Notice December 13, 2024

Bridge courses are not loading from the author section of Bridge

Detected by Pingoru
Dec 13, 2024, 12:37 AM UTC
Resolved
Dec 13, 2024, 12:30 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Dec 13, 2024, 12:37 AM UTC

    Our team has resolved an issue where the course list was not populating when navigating to the Author > Courses area in Bridge. Our Engineering team was able to find and correct the underlying issue. Thank you for your patience! If you see any additional trouble, please let our team know at [email protected].

Read the full incident report →

Minor November 20, 2024

Some users experiencing intermittent error messages within Bridge

Detected by Pingoru
Nov 20, 2024, 03:39 PM UTC
Resolved
Nov 20, 2024, 04:07 PM UTC
Duration
28m
Affected: Bridge Platform
Timeline · 2 updates
  1. investigating Nov 20, 2024, 03:39 PM UTC

    Our team has received reports of some users experiencing intermittent error messages within Bridge, causing the user to need to refresh their browser window. Our Ops team is currently investigating the issue and we'll provide an update as soon as we can. We apologize for the trouble!

  2. resolved Nov 20, 2024, 04:07 PM UTC

    Thank you for your patience while we were investigating these issues further. At this time Bridge performance has now been restored to it's normal operating levels. If you happen to see any additional troubles, or if there's anything else we can assist you with please don't hesitate to let us know.

Read the full incident report →

Major August 8, 2024

LiveChat service outage impacting support response times

Detected by Pingoru
Aug 08, 2024, 06:45 PM UTC
Resolved
Aug 09, 2024, 07:12 AM UTC
Duration
12h 27m
Affected: Bridge Support Channels
Timeline · 2 updates
  1. investigating Aug 08, 2024, 06:45 PM UTC

    One of our vendors, LiveChat, is currently experiencing a service outage. This issue may prevent our support team from seeing and responding to all chats submitted through the LiveChat system. We are investigating this issue further with LiveChat. In the meantime, for further assistance you can reach our support team through our other channels of service by emailing [email protected]. Thanks!

  2. resolved Aug 09, 2024, 07:12 AM UTC

    This incident has been resolved.

Read the full incident report →