Bridge incident

AWS issue causing intermittent issues within Bridge

Minor Resolved View vendor source →

Bridge experienced a minor incident on October 3, 2025 affecting Bridge Platform and Bridge Engage and 1 more component, lasting 11h 18m. The incident has been resolved; the full update timeline is below.

Started
Oct 03, 2025, 03:47 AM UTC
Resolved
Oct 03, 2025, 03:05 PM UTC
Duration
11h 18m
Detected by Pingoru
Oct 03, 2025, 03:47 AM UTC

Affected components

Bridge PlatformBridge EngageMobile AppBridge Support Channels

Update timeline

  1. investigating Oct 03, 2025, 03:47 AM UTC

    Amazon Web Services is currently experiencing what appears to be a large-scale networking issue that has impacted Bridge along with many other companies in Australia. Due to this, you may experience some delays while navigating the system. We will keep you posted as soon as we have more information.

  2. investigating Oct 03, 2025, 03:49 AM UTC

    We are continuing to investigate this issue.

  3. resolved Oct 03, 2025, 03:05 PM UTC

    Thank you for your patience during this incident involving Amazon Web Services in Australia. The AWS team has resolved this issue, and we are now seeing a full recovery within Bridge. All Bridge services should now be functioning properly. If you experience any further issues, please contact our support team at [email protected].