Bridge incident
Users experiencing slow load time or error messages
Bridge experienced a critical incident on August 4, 2025 affecting Bridge Platform, lasting 2h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Bridge Platform
Update timeline
- investigating Aug 04, 2025, 02:39 PM UTC
Our team is currently investigating reports of some users experiencing intermittent error messages and slow load times within Bridge. We'll provide an update as soon as we can. We apologize for the trouble!
- identified Aug 04, 2025, 04:07 PM UTC
Our Ops team have identified the cause of the slow load times and intermittent error messages in Bridge. We are seeing improved performance in the platform, however, our team is still actively investigating this incident and we will have another update as soon as we can. Thanks for your patience!
- resolved Aug 04, 2025, 05:21 PM UTC
This incident has been resolved.