Bridge Outage History

Bridge had 6 outages in the last 2 years totaling 69h 5m of downtime — averaging 0.2 incidents per month.

There were 6 Bridge outages since June 4, 2025 totaling 69h 5m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: http://status.bridgeapp.com

Major April 7, 2026

Bridge Analytics: Error when loading Learn analytics dashboards on the DUB server

Detected by Pingoru: Apr 07, 2026, 02:50 PM UTC
Resolved: Apr 07, 2026, 05:35 PM UTC
Duration: 2h 45m

Affected: Analytics

Timeline · 2 updates

investigating Apr 07, 2026, 02:50 PM UTC

We are currently investigating an issue where the Learn Analytics dashboards are not loading properly for accounts that reside on our Dublin, Ireland server. We are working with our Analytics partners to troubleshoot and resolve this issue as quickly as possible and we will be providing another update as soon as we can. Thank you for your patience!
resolved Apr 07, 2026, 05:35 PM UTC

Thank you for your patience while we have been working with our partners to resolve this issue. This issue has now been resolved. We appreciate your partnership and understanding while working through this issue!

Read the full incident report →

Critical March 27, 2026

Engage Surveys Not Going Out

Detected by Pingoru: Mar 27, 2026, 04:46 PM UTC
Resolved: Mar 27, 2026, 05:00 PM UTC
Duration: 14m

Affected: Bridge Engage

Timeline · 2 updates

investigating Mar 27, 2026, 04:46 PM UTC

We are currently investigating an issue where the Engage Surveys area is not loading. Our team is working to troubleshoot and resolve this issue as quickly as possible, and we will provide another update as soon as possible. Thank you for your patience!
resolved Mar 27, 2026, 05:00 PM UTC

We appreciate your patience while we worked with our team to resolve this issue. This has now been resolved, and the Engage Surveys areas are now loading. We appreciate your understanding while working through this issue!

Read the full incident report →

Minor October 3, 2025

AWS issue causing intermittent issues within Bridge

Detected by Pingoru: Oct 03, 2025, 03:47 AM UTC
Resolved: Oct 03, 2025, 03:05 PM UTC
Duration: 11h 18m

Affected: Bridge PlatformBridge EngageMobile AppBridge Support Channels

Timeline · 3 updates

investigating Oct 03, 2025, 03:47 AM UTC

Amazon Web Services is currently experiencing what appears to be a large-scale networking issue that has impacted Bridge along with many other companies in Australia. Due to this, you may experience some delays while navigating the system. We will keep you posted as soon as we have more information.
investigating Oct 03, 2025, 03:49 AM UTC

We are continuing to investigate this issue.
resolved Oct 03, 2025, 03:05 PM UTC

Thank you for your patience during this incident involving Amazon Web Services in Australia. The AWS team has resolved this issue, and we are now seeing a full recovery within Bridge. All Bridge services should now be functioning properly. If you experience any further issues, please contact our support team at [email protected].

Read the full incident report →

Critical August 4, 2025

Users experiencing slow load time or error messages

Detected by Pingoru: Aug 04, 2025, 02:39 PM UTC
Resolved: Aug 04, 2025, 05:21 PM UTC
Duration: 2h 42m

Affected: Bridge Platform

Timeline · 3 updates

investigating Aug 04, 2025, 02:39 PM UTC

Our team is currently investigating reports of some users experiencing intermittent error messages and slow load times within Bridge. We'll provide an update as soon as we can. We apologize for the trouble!
identified Aug 04, 2025, 04:07 PM UTC

Our Ops team have identified the cause of the slow load times and intermittent error messages in Bridge. We are seeing improved performance in the platform, however, our team is still actively investigating this incident and we will have another update as soon as we can. Thanks for your patience!
resolved Aug 04, 2025, 05:21 PM UTC

This incident has been resolved.

Read the full incident report →

Major July 4, 2025

Users unable to use access Bridge.

Detected by Pingoru: Jul 04, 2025, 04:45 PM UTC
Resolved: Jul 04, 2025, 09:10 PM UTC
Duration: 4h 24m

Affected: Bridge Platform

Timeline · 5 updates

investigating Jul 04, 2025, 04:45 PM UTC

Our Engineering and Ops teams are investigating an issue preventing users from accessing and using Bridge. We are working toward restoring service as quickly as possible and will provide another update as soon as possible. We apologize for the trouble!
monitoring Jul 04, 2025, 06:30 PM UTC

We see improved performance across Bridge, with operating levels returning to normal. Our team continues working toward a complete resolution as quickly as possible. Thank you for being so patient!
monitoring Jul 04, 2025, 08:58 PM UTC

We are continuing to monitor for any further issues.
monitoring Jul 04, 2025, 09:10 PM UTC

We are continuing to monitor for any further issues.
resolved Jul 04, 2025, 09:10 PM UTC

Thank you for your patience while we investigated these issues further. Bridge performance has now been restored to its normal operating levels. If you happen to see any additional troubles or if there's anything else we can assist you with, please don't hesitate to let us know.

Read the full incident report →

Minor June 4, 2025

Delay in webhook notifications being delivered

Detected by Pingoru: Jun 04, 2025, 03:34 PM UTC
Resolved: Jun 06, 2025, 03:14 PM UTC
Duration: 1d 23h

Affected: Webhooks

Timeline · 2 updates

identified Jun 04, 2025, 03:34 PM UTC

Our Engineering teams are currently investigating an issue that is causing delays in sending Webhook notifications. We are actively working to resolve this delay as quickly as possible and will provide another update as soon as we can. We apologize for any inconvenience this may cause.
resolved Jun 06, 2025, 03:14 PM UTC

Our Engineering teams have corrected the issue that caused delays in sending Webhook notifications. Thank you for your patience!

Read the full incident report →