Brevo experienced a minor incident on September 19, 2026 affecting Contacts and Contact Management API, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 19, 2026, 12:51 PM UTC
Status: Investigating We’ve detected an issue affecting contacts and import services, and as a result, some customers may be experiencing disruptions while using it. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will share further updates as soon as we have more information. Affected components Contact Management API (Full outage) Contacts (Full outage)
- identified Sep 19, 2026, 01:15 PM UTC
Status: Identified We have identified the cause of the issue affecting Contacts and Import Services. Our team is currently working on implementing a fix to mitigate the impact. We will continue to monitor the situation closely and share further updates as we make progress toward resolution. Affected components Contacts (Full outage) Contact Management API (Full outage)
- monitoring Sep 19, 2026, 01:25 PM UTC
Status: Monitoring We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability. We’ll provide an update once we confirm the issue is fully resolved. Affected components Contact Management API (Partial outage) Contacts (Partial outage)
- resolved Sep 19, 2026, 01:30 PM UTC
Status: Resolved The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue. Affected components Contacts (Operational) Contact Management API (Operational)