Breeze Church Management had 33 outages in the last 2 years totaling 1683h 11m of downtime — averaging 1.4 incidents per month.
There were 33 Breeze Church Management outages since June 20, 2024 totaling 1683h 11m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating and have identified an issue where customers using MinistrySafe's background checks are finding slow loading people pages and background check modals.
The speed issue when loading background check and training modals has been resolved!
We are aware of an issue where some customers are experiencing errors when attempting to access their Breeze account. Our Engineering team is investigating and will we provide an update here soon.
Our team has identified the source of the issue and is working on the fix currently.
This issue has been resolved and access restored to affected customers.
We're aware of an issue that is affecting the delivery of texts through Breeze. Our Engineering teams are investigating.
Our team has resolved the issue affecting texting and we can confirm that texts are sending. We are now working on updating the texts that were supposed to send during this incident to force them to send.
All affected texts are now updated to send, however we do expect it to take a bit for them to all process.
We're happy to report that all pending texts have sent as expected. Thank you for your patience!
We're investigating an issue where URLs are being redirected to breezechms.com incorrectly.
Resolved issue and all systems back to normal.
We are currently experiencing delays with SMS delivery and are working closely with our providers to resolve the issue as quickly as possible.
SMS delivery is improving as we work through the remaining queue, and we expect service to return to normal soon.
SMS deliveries are back to normal, though our team remains on standby monitoring performance to ensure everything stays on track.
Our Engineering teams are continuing to monitor texting volume through today. At times we are seeing delays in sending of around 20 minutes, however all texts are being sent. We will continue to pay close attention to our queues and will share more updates here as needed.
This incident has been resolved.
We are currently investigating an issue where Breeze Giving customers were charged a stripe_fee recently. Follow along for updates here as we work towards a resolution.
The issue has been identified and we are working with our processor now to correct any charges.
A fix has been implemented and incorrect fees should no longer be charging. If you were charged a fee, you will automatically be refunded in the next 4-5 business days. We will continue to monitor the results as the week goes on.
We are continuing to monitor for any further issues.
This incident has been resolved.
Our teams are aware of an issue affecting the exporting Directory and Tax Statements. We will provide updates shortly.
Our Engineering teams have pinpointed the cause of this issue and are working on a fix.
Our Engineering teams have resolved the issues affecting exporting and things are working as expected!
We've identified that emails scheduled outside of People Beta (Tags, Legacy People, Giving Reports, etc) are not scheduling or sending as expected. Our team is engaged and working on the issue. Emails scheduled through People Beta through the new email modals (Basic / Design) are working as expected, and emails sent now through legacy modals are also working as expected. Reports of similar issues regarding texting are being further investigated
We have implemented a fix for the scheduling of emails outside of People Beta (Tags, Legacy People, Giving Reports, etc) and can confirm it's working as expected now.
We're happy to say that this is confirmed to be resolved and there are no lingering issues with scheduling emails.
Due to an issue affecting a key system provider, we are aware that some customers are experiencing errors with some functions within Breeze. Customers may experience delayed text or email sends, or other errors across the product. While this is completely external to our products, our Engineering teams are monitoring very closely to mitigate any affects for our customers.
Our Engineering teams are continuing to monitor our products and ensure reliability. Our provider is seeing improvement, however they are still reporting issues.
As our provider has recovered from their issue our teams are confirming that things are working as expected. There will be some tasks that could be delayed for some customers (potentially items like automated emails, texts, etc) however these should be sending through as expected and no action is needed.
Our teams are aware of an issue affecting the exporting from People. We will provide updates shortly.
Our Engineering teams have resolved the issues affecting exporting and things are working as expected!
We're investigating reports of issues accessing some Breeze pages or performing actions. Our Engineering teams are working on this right now.
Our team has resolved the issues that were causing this and we're monitoring to ensure all functions are working as expected
We're happy to report that things have returned to normal! Please reach out to our teams if you experience any issues or concerns.
We've created a new incident here on our Status page as we've seen customers continue to see these charges appear, however there is no action needed from customers. --- We're aware that some of our customers using Breeze Giving are seeing a recent "stripe_fee" on their transaction reports. This is an incorrect fee being assessed and we're working with our Giving Processor (Stripe) to ensure this is resolved, and these fees refunded as quickly as possible. Those experiencing this will NOT need to contact our team for verification as we're able to see impact and resolve.
This incident has been resolved and refunds for incorrect fees have been processed for affected organizations.
We're aware of an issue affecting the Breeze Admin App where it is showing "Something went wrong" for all users.
We are continuing to investigate this issue.
We’ve identified the issue with the Breeze Admin App and are working on a fix. We’ll share another update shortly.
We’ve identified the fix for the Breeze Admin App and are waiting on approval from the app store. We’ll share another update shortly.
Our team has been able to resolve the issue with the Breeze app. This did require an update through the App Store so if you are experiencing any issues, please be sure to update to the latest version.
Our teams are aware of an issue affecting the loading of the Breeze Admin App. This appears to be an issue with an upstream provider, however we are working to ensure this is resolved as quickly as possible.
We've confirmed there is an issue with an upstream provider that is causing issues in the Breeze Admin App. We encourage you to use Breeze directly from your device's browser as we continue work to fully resolve this issue.
A full resolution is still underway. This issue originated with an upstream provider and while we are currently awaiting approval from the Google Play Store, we are back up and running in the Apple App store. You may experience slightly difference experiences in this version of the app compared to the previous version. We’re monitoring for these differences. We’ll share another update shortly.
We have released a new version of the Breeze Admin App in both the Apple App and Google Play stores which resolves this issue for both iOS and Android users. If you are experiencing this please visit the App Store and check for an update. If you are not able to do the update, deleting the app and reinstalling it should also give you the latest version. We will continue to keep this incident updated as we verify full resolution for all users.
We’re back! Both Breeze admin apps should be up and running for both IOS and Android. Thanks for bearing with us.
We’re noticing slower delivery times with SMS/Texting for some users. We’re investigating the root problem right now. We’ll continue to share updates on our progress as we resolve this issue.
SMS/Texting appears to be back up and running. We’re monitoring it closely to verify all issues are fully resolved. We’ll share another update shortly.
We’re back! SMS/Texting should be up and running. Thanks for bearing with us.
Our teams are aware of an issue where an error is being shown for some attempting to send texts. The root cause is related to numbers that are incorrectly formatted in the profiles. We're also investigating an issue where scheduling texts at a custom time is resulting in an immediate send. We'll provide updates through this page.
Our Engineering teams are continuing to work to solve the issues regarding texts.
Our teams have resolved the issue where an error is being shown for some attempting to send texts. The root cause was related to numbers that are incorrectly formatted in the profiles. We're are still investigating an issue where scheduling texts at a custom time is resulting in an immediate send. We'll continue to provide updates through this page.
We’re back! Scheduled texts should be up and running as expected now. Thanks for bearing with us.
Our teams are investigating reports of emails not sending through as expected. Initial indications are system generated emails are the most affected. We'll provide additional updates soon
Our teams have identified the source of the issue and are working to resolve
Our Engineering team is preparing to deploy a fix for this issue.
This issue has been fully resolved for our teams and we are seeing these emails send through as expected.
Our Engineering teams are aware of an issue where Breeze Calendars are not loading as expected. A temporary workaround is manually selecting the calendar when you visit Events, and we will provide updates here.
Our team has resolved this issue and have confirmed that calendars are loading as expected in accounts.
Our team is aware of an issue when sending texts through Breeze. We're investigating and will update here.
We are seeing that texting through pages such as tags or outside of the people beta is not working, however texting from inside of the People beta page is working as expected.
We've identified the source of the issue and we're working on a solution.
Our Engineering teams have been able to confirm the resolution of this issue and that texting is working as expected now. Thank you for your patience!
We are currently investigating an issue that is affecting loading Breeze pages. We will be sharing additional updates here as available.
We have identified the root cause and have found Breeze pages are loading as expected again. We will continue to monitor the results throughout the day. We are also continuing to closely monitor incidents where emails have sent multiple times.
While we are continuing to monitor the stability of Breeze pages today, our team is aware that some Breeze emails have been delivering multiple times over the past 24 hours. While we are monitoring the resolution, it is likely that today's sent or scheduled emails could be potentially delayed to send.
Our emails are sending and functional at normal levels once more. While we are continuing to monitor the stability of Breeze pages today, our team is aware of the Email History only showing the last 30 days of sends. We are working to bring those back into your views.
Our teams have continued to work on resolving the visibility of historical email sends as well as the correct deliverability reports for current emails. Currently the last 32 days of email history is present, and emails sent starting Friday will show a "pending" status although they were successfully sent.
During overnight work our Engineering teams were able to solve the issues causing the "pending" status to show incorrectly for delivered emails and we are seeing this status reflect as expected for emails sent on Tuesday. Due to the nature of the issue, the status for emails sent Friday through Monday could continue to show the "pending" status incorrectly. Our teams are continuing to do further work to return visibility of historical email history beyond the last 30 days.
The history of emails delivered has been restored to all accounts. While there is a bit more work for Engineering to restore visibility to the email content, the delivery details are present.
We are investigating an issue where pages are being slow to load in Breeze.
We're seeing significant improvement, however our team is continuing to monitor.
We have identified that the issue is related to an error with a third party service provider. This has been solved and we'll continue to monitor page response times and performance through the weekend.
Our various teams are currently investigating reports of volunteer reminders not being sent at the end of this week. We will be sharing additional updates here.
While our teams are continuing to investigate this, we are also reviewing the options to resend volunteer reminders that should have sent yesterday or today.
We've identified the cause of the issue and are working on the resolution.
Our teams have released a fix and we're seeing that volunteer reminders are sending through as expected now.
Our teams have confirmed that this is resolved and reminders scheduled to send are being queued now. If for some reason you see that your reminders have not sent as expected in the next 8 hours, it is safe to manually send. Thank you for allowing us to serve you, and we're sorry for the troubles caused.
Our teams are aware of an issue occurring that is preventing all form fields to show when on mobile. Our Engineering teams are currently investigating this.
We have identified the source of this issue and are working to release a fix now.
We’re happy to report this is fully solved and all form fields are showing as expected on mobile devices.
We are investigating an issue with form entries not loading in accounts.
Our team has identified the issue and is working on solving this.
A release is going out now that will solve the issue accessing form entries.
Our team solved the troubles affecting form entries. Thank you for your patience as we handled this!
We are aware of some customers seeing errors when editing People records along with generating some Giving reports. Our Engineering team has been engaged already and is working to resolve this.
Our Engineers have identified this and are working to release a solution.
We have released a fix and are seeing things return to normal, however we are still monitoring.
We are happy to report that this is fully solved by our Engineering team, and while we will be closing this incident our teams will continue to monitor systems and reporting.