Resolved after 3 hours 50 minutes, affecting Site and Texting Service and 1 more, on July 24, 2025.
We’re back! Scheduled texts should be up and running as expected now. Thanks for bearing with us.
Affected components
Update timeline
- investigating Jul 24, 2025, 02:35 PM UTC
Our teams are aware of an issue where an error is being shown for some attempting to send texts. The root cause is related to numbers that are incorrectly formatted in the profiles. We're also investigating an issue where scheduling texts at a custom time is resulting in an immediate send. We'll provide updates through this page.
- investigating Jul 24, 2025, 03:45 PM UTC
Our Engineering teams are continuing to work to solve the issues regarding texts.
- identified Jul 24, 2025, 04:57 PM UTC
Our teams have resolved the issue where an error is being shown for some attempting to send texts. The root cause was related to numbers that are incorrectly formatted in the profiles. We're are still investigating an issue where scheduling texts at a custom time is resulting in an immediate send. We'll continue to provide updates through this page.
- resolved Jul 24, 2025, 06:26 PM UTC
We’re back! Scheduled texts should be up and running as expected now. Thanks for bearing with us.
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