Breeze Church Management incident

Issues with scheduled emails

Resolved after 1 hour 55 minutes, affecting Database and Email Service, on October 30, 2025.

resolved Oct 30, 2025, 09:09 PM UTC

We're happy to say that this is confirmed to be resolved and there are no lingering issues with scheduling emails.

Started
Oct 30, 2025, 07:14 PM UTC
Resolved
Oct 30, 2025, 09:09 PM UTC
Duration
1h 55m
Detected by Pingoru
Oct 30, 2025, 07:14 PM UTC

Affected components

DatabaseEmail Service

Update timeline

  1. investigating Oct 30, 2025, 07:14 PM UTC

    We've identified that emails scheduled outside of People Beta (Tags, Legacy People, Giving Reports, etc) are not scheduling or sending as expected. Our team is engaged and working on the issue. Emails scheduled through People Beta through the new email modals (Basic / Design) are working as expected, and emails sent now through legacy modals are also working as expected. Reports of similar issues regarding texting are being further investigated

  2. monitoring Oct 30, 2025, 08:02 PM UTC

    We have implemented a fix for the scheduling of emails outside of People Beta (Tags, Legacy People, Giving Reports, etc) and can confirm it's working as expected now.

  3. resolved Oct 30, 2025, 09:09 PM UTC

    We're happy to say that this is confirmed to be resolved and there are no lingering issues with scheduling emails.

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