Breeze Church Management Outage History

Breeze Church Management is up right now

Breeze Church Management had 33 outages in the last 2 years totaling 29h 47m of downtime — averaging 1.4 incidents per month.

There were 33 Breeze Church Management outages since June 20, 2024 totaling 29h 47m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: http://status.breezechms.com

Minor January 3, 2025

Issues loading People page for some customers

Detected by Pingoru
Jan 03, 2025, 07:49 PM UTC
Resolved
Jan 03, 2025, 08:41 PM UTC
Duration
52m
Affected: SiteDatabase
Timeline · 3 updates
  1. identified Jan 03, 2025, 07:49 PM UTC

    We are aware of an issue where some customers are not able to see their list of People. Our Engineering teams have been working on this and are working to implement the solution now.

  2. identified Jan 03, 2025, 08:05 PM UTC

    The resolution of this issue will require a brief period of up to 30 minutes where viewing the People page, People's profiles and the sending of SMS will not work as expected. Our Engineering teams are anticipating beginning this at 12:30 Pacific and are not anticipating any additional affects.

  3. resolved Jan 03, 2025, 08:41 PM UTC

    Our team has successfully resolved this and all people pages should be loading as expected.

Read the full incident report →

Minor October 30, 2024

People Filter not being respected // Fund Issues

Detected by Pingoru
Oct 30, 2024, 12:44 PM UTC
Resolved
Oct 30, 2024, 04:25 PM UTC
Duration
3h 40m
Affected: Site
Timeline · 5 updates
  1. investigating Oct 30, 2024, 12:44 PM UTC

    We are aware of an issue where filtering people and then taking actions on the filter is not being respected. Our teams are working on this.

  2. investigating Oct 30, 2024, 01:13 PM UTC

    We are expanding this incident to also include issues with funds not loading when attempting to add a contribution as well as the inability to edit a fund.

  3. identified Oct 30, 2024, 01:28 PM UTC

    We have identified the issues and are working on a release that will solve them.

  4. identified Oct 30, 2024, 03:59 PM UTC

    We are releasing a fix for these issues now.

  5. resolved Oct 30, 2024, 04:25 PM UTC

    Our Engineering team has resolved the issue affecting people filtering as well as funds.

Read the full incident report →

Minor October 16, 2024

Emails routing to spam

Detected by Pingoru
Oct 16, 2024, 10:48 AM UTC
Resolved
Oct 16, 2024, 08:56 PM UTC
Duration
10h 8m
Affected: Email Service
Timeline · 3 updates
  1. investigating Oct 16, 2024, 10:48 AM UTC

    Our teams have been investigating reports of emails to Gmail users suddenly being sent to spam, as well as Outlook users receiving warnings on all links. While this appears to be an issue external to Breeze, we are continuing to investigate this to ensure emails are sending correctly for all customers.

  2. monitoring Oct 16, 2024, 07:15 PM UTC

    We have implemented a few configuration changes that seem to be reducing the number of Breeze messages detected as spam. The nature of these updates means changes are likely to take effect over several hours, and our team is monitoring to ensure we continue to see improving deliverability.

  3. resolved Oct 16, 2024, 08:56 PM UTC

    Our teams are continuing to see improvement in email deliverability and while we are marking this as resolved, we will continue to monitor systems to ensure that there are no further issues.

Read the full incident report →

Minor October 1, 2024

Issues viewing pledges and editing transactions

Detected by Pingoru
Oct 01, 2024, 10:14 PM UTC
Resolved
Oct 02, 2024, 12:53 AM UTC
Duration
2h 38m
Affected: SiteDatabase
Timeline · 3 updates
  1. investigating Oct 01, 2024, 10:14 PM UTC

    We are aware of an error when attempting to view pledge details as well as when editing transactions. Our Engineers are already investigating this.

  2. identified Oct 01, 2024, 11:12 PM UTC

    We've identified the source and are working on implementing changes now

  3. resolved Oct 02, 2024, 12:53 AM UTC

    Our teams have solved these specific issues as well as one affecting directory exports.

Read the full incident report →

Minor October 1, 2024

Issues adding People within the People Beta (and other actions)

Detected by Pingoru
Oct 01, 2024, 07:24 PM UTC
Resolved
Oct 01, 2024, 09:44 PM UTC
Duration
2h 19m
Affected: SiteDatabase
Timeline · 4 updates
  1. investigating Oct 01, 2024, 07:24 PM UTC

    We are aware of an issue that is causing an error when attempting to add People, Tags, Giving and other pages. Our team is actively working on this now.

  2. identified Oct 01, 2024, 07:38 PM UTC

    We've identified the source of the issue and also that while an error may appear the action is being completed and can be seen if you refresh your page.

  3. monitoring Oct 01, 2024, 08:08 PM UTC

    We have released a fix to the issue and we are seeing things return to normal. Our teams are continuing to monitor this before declaring this to be resolved.

  4. resolved Oct 01, 2024, 09:44 PM UTC

    Our Engineering team has confirmed that this is fully resolved. Thank you for your patience!

Read the full incident report →

Major September 20, 2024

Issues attempting to load profiles with no photo

Detected by Pingoru
Sep 20, 2024, 09:49 AM UTC
Resolved
Sep 20, 2024, 03:42 PM UTC
Duration
5h 53m
Affected: SiteDatabase
Timeline · 5 updates
  1. investigating Sep 20, 2024, 09:49 AM UTC

    Our team is aware of an issue affecting the loading of profiles with no photo and we are working to resolve this now.

  2. identified Sep 20, 2024, 10:58 AM UTC

    We have identified the source of the issue and are working on a solution. We can confirm that all people records are present and there is no data missing.

  3. monitoring Sep 20, 2024, 11:40 AM UTC

    We've implemented a fix and these profiles are loading as expected now. We're continuing to monitor this to ensure there are no other troubles.

  4. monitoring Sep 20, 2024, 11:50 AM UTC

    While everything is working as expected now, we will keep this incident open for a bit longer as teams monitor.

  5. resolved Sep 20, 2024, 03:42 PM UTC

    After several hours of additional monitoring we are closing this incident.

Read the full incident report →

Major July 16, 2024

Issues with adding or updating information within Breeze

Detected by Pingoru
Jul 16, 2024, 05:52 PM UTC
Resolved
Jul 16, 2024, 06:43 PM UTC
Duration
51m
Affected: SiteDatabase
Timeline · 4 updates
  1. investigating Jul 16, 2024, 05:52 PM UTC

    We are seeing an issue affecting the adding and/or updating certain information pieces within Breeze. Our teams are working on this right now.

  2. identified Jul 16, 2024, 06:26 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 16, 2024, 06:35 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 16, 2024, 06:43 PM UTC

    This incident has been resolved. Adding and/or updating certain information pieces within Breeze should be functioning as expected.

Read the full incident report →

Minor June 20, 2024

Issues sending emails

Detected by Pingoru
Jun 20, 2024, 10:29 PM UTC
Resolved
Jun 21, 2024, 01:51 AM UTC
Duration
3h 22m
Affected: SiteEmail Service
Timeline · 3 updates
  1. investigating Jun 20, 2024, 10:29 PM UTC

    We are working to resolve an issue affecting the sending of emails through Breeze. Email sending is working correctly through People Beta, but other areas are currently experiencing issues.

  2. identified Jun 20, 2024, 10:32 PM UTC

    Our Engineering team has identified the issue and is preparing a release.

  3. resolved Jun 21, 2024, 01:51 AM UTC

    We’re back! Emailing from all areas of Breeze should be working correctly. Thanks for bearing with us.

Read the full incident report →