Breeze Church Management incident

Online Giving showing incorrect stripe_fee

Breeze Church Management experienced a minor incident on September 2, 2025 affecting Site, lasting 1d 8h. The incident has been resolved; the full update timeline is below.

Started: Sep 02, 2025, 04:19 PM UTC
Resolved: Sep 04, 2025, 12:33 AM UTC
Duration: 1d 8h
Detected by Pingoru: Sep 02, 2025, 04:19 PM UTC

Affected components

Site

Update timeline

identified Sep 02, 2025, 04:19 PM UTC

We're aware that some of our customers using Breeze Giving are seeing a recent "stripe_fee" on their transaction reports. This is an incorrect fee being assessed and we're working with our Giving Processor (Stripe) to ensure this is resolved, and these fees refunded as quickly as possible. Those experiencing this will NOT need to contact our team for verification as we're able to see impact and resolve.
resolved Sep 04, 2025, 12:33 AM UTC

We've confirmed that the charges are not continuing and are working with our partner to ensure that all are being refunded automatically. We're marking this as resolved and will work directly with any affected customers to ensure this is handled.