Resolved after 31 minutes, affecting Site and Database, on January 29, 2025.
We are happy to report that this is fully solved by our Engineering team, and while we will be closing this incident our teams will continue to monitor systems and reporting.
Affected components
Update timeline
- investigating Jan 29, 2025, 06:17 PM UTC
We are aware of some customers seeing errors when editing People records along with generating some Giving reports. Our Engineering team has been engaged already and is working to resolve this.
- identified Jan 29, 2025, 06:21 PM UTC
Our Engineers have identified this and are working to release a solution.
- monitoring Jan 29, 2025, 06:39 PM UTC
We have released a fix and are seeing things return to normal, however we are still monitoring.
- resolved Jan 29, 2025, 06:49 PM UTC
We are happy to report that this is fully solved by our Engineering team, and while we will be closing this incident our teams will continue to monitor systems and reporting.
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