Resolved after 46 minutes, affecting Portal Login, on October 24, 2023.
At this time, AWS has formally concluded this incident. We have verified that our platform is operating at full capacity and appreciate your support as we monitored this situation.
Affected components
Update timeline
- investigating Oct 24, 2023, 04:05 PM UTC
At 10:45 AM EST, we received notifications indicating that some users may encounter challenges while attempting to log into the platform. Our team has identified the root cause as operational issues within "Identity Services" on AWS, where our platform is hosted. Currently, AWS is not reporting any errors, and our platform appears to be fully operational. We will continue to monitor the situation to ensure the ongoing operational status of our platform.
- monitoring Oct 24, 2023, 04:07 PM UTC
Currently, AWS is not reporting any errors, and our platform appears to be fully operational. We will continue to monitor the situation to ensure the ongoing operational status of our platform.
- resolved Oct 24, 2023, 04:51 PM UTC
At this time, AWS has formally concluded this incident. We have verified that our platform is operating at full capacity and appreciate your support as we monitored this situation.
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