Resolved after 6 days 5 hours, affecting Portal Login, on December 22, 2023.
The issue preventing new users from logging in using Google Single Sign-On (SSO) has been successfully resolved. We have verified that our platform is operating at full capacity. We appreciate your patience and support as we addressed this matter.
Affected components
Update timeline
- identified Dec 22, 2023, 03:36 PM UTC
We have identified an issue preventing any new users using Google SSO from logging into the portal. The cause of this issue has been determined and our team is currently working on a resolution. We will share further details as soon as they are available.
- monitoring Dec 26, 2023, 08:42 PM UTC
A fix to the Google Single Sign-On (SSO), which was preventing new users using Google SSO from accessing the Portal, has been implemented. The resolution has been verified by several Partners/Clients and further testing for final verification is being completed.
- resolved Dec 28, 2023, 09:18 PM UTC
The issue preventing new users from logging in using Google Single Sign-On (SSO) has been successfully resolved. We have verified that our platform is operating at full capacity. We appreciate your patience and support as we addressed this matter.
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