Delay in ESS Update After Training Completion

Update timeline

1. monitoring Jan 02, 2025, 10:39 PM UTC

   We are aware of an issue where the Employee Secure Score (ESS) is not updating immediately for some users due to high traffic levels. This delay is expected to resolve shortly, and we will review performance enhancements to prevent future occurrences. We apologize for any inconvenience and appreciate your patience.

2. monitoring Jan 03, 2025, 02:39 PM UTC

   We are continuing to monitor for any further issues.

3. monitoring Jan 03, 2025, 03:56 PM UTC

   We are continuing to monitor for any further issues.

4. monitoring Jan 03, 2025, 10:11 PM UTC

   We are continuing to monitor for any further issues.

5. monitoring Jan 06, 2025, 04:25 PM UTC

   We are continuing to monitor for any further issues.

6. monitoring Jan 09, 2025, 09:31 PM UTC

   A temporary fix is in progress to address the issue with the delayed updating of the Employee Secure Score (ESS) due to high traffic levels. We expect this fix to be implemented in the next few days. Additionally, we are developing a permanent solution. We apologize for any inconvenience this may cause and appreciate your patience.

7. monitoring Jan 15, 2025, 04:01 PM UTC

   The fix for the issue with the delayed updating of the Employee Secure Score (ESS) has been deployed. We will continue to monitor the issue. Thank you for your patience.

8. resolved Jan 16, 2025, 08:15 PM UTC

   The issue with the delayed updating of the Employee Secure Score (ESS) has been resolved. The ESS is now updating as expected. Thank you for your patience and understanding as we addressed this matter.