Resolved after 3 hours 24 minutes, affecting Production system, on February 17, 2026.
Root Cause A capacity limitation in our API communication layer caused some requests to be processed more slowly under load, resulting in temporary delays and instability for certain platform operations. Resolution A fix was deployed on 17 February 2026 around 16:54 UTC, restoring normal service Configuration changes improved stability and reduced internal errors Additional logging was added to speed up future diagnostics Updated API service versions were rolled out progressively and monitored
Affected components
Update timeline
- identified Mar 03, 2026, 02:56 PM UTC
Summary On 17 February 2026, the BrandShelter platform experienced a temporary service degradation impacting operations submitted via the web platform and the DNS API. Impact Customers may have encountered slowness or intermittent unavailability when performing various actions (but not limited to): Domain modifications DNS-related operations SSL order–related actions Other platform operations relying on API processing DNS resolution itself was not impacted. Existing DNS records continued to resolve normally throughout the incident.
- resolved Mar 03, 2026, 02:57 PM UTC
Root Cause A capacity limitation in our API communication layer caused some requests to be processed more slowly under load, resulting in temporary delays and instability for certain platform operations. Resolution A fix was deployed on 17 February 2026 around 16:54 UTC, restoring normal service Configuration changes improved stability and reduced internal errors Additional logging was added to speed up future diagnostics Updated API service versions were rolled out progressively and monitored
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