BrandShelter Outage History

There were 2 BrandShelter outages since February 17, 2026 totaling 4h 19m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.brandshelter.com

Major March 11, 2026

BrandShelter portal interruption (Resolved)

Detected by Pingoru: Mar 11, 2026, 10:50 AM UTC
Resolved: Mar 11, 2026, 11:45 AM UTC
Duration: 55m

Affected: Production system

Timeline · 3 updates

monitoring Mar 11, 2026, 12:30 PM UTC

We experienced an issue affecting all clients using the BrandShelter portal. Unable to access the portal. Reason: We lost connection with a critical third party API causing pages to timeout and high load on servers. Root cause still being investigated and we are looking to enhance monitoring for future issues.
monitoring Mar 11, 2026, 12:31 PM UTC

We are continuing to monitor for any further issues.
resolved Mar 11, 2026, 02:10 PM UTC

This incident has been resolved.

Read the full incident report →

Minor February 17, 2026

Service Degradation Report (Resolved)

Detected by Pingoru: Feb 17, 2026, 01:30 PM UTC
Resolved: Feb 17, 2026, 04:54 PM UTC
Duration: 3h 24m

Affected: Production system

Timeline · 2 updates

identified Mar 03, 2026, 02:56 PM UTC

Summary On 17 February 2026, the BrandShelter platform experienced a temporary service degradation impacting operations submitted via the web platform and the DNS API. Impact Customers may have encountered slowness or intermittent unavailability when performing various actions (but not limited to): Domain modifications DNS-related operations SSL order–related actions Other platform operations relying on API processing DNS resolution itself was not impacted. Existing DNS records continued to resolve normally throughout the incident.
resolved Mar 03, 2026, 02:57 PM UTC

Root Cause A capacity limitation in our API communication layer caused some requests to be processed more slowly under load, resulting in temporary delays and instability for certain platform operations. Resolution A fix was deployed on 17 February 2026 around 16:54 UTC, restoring normal service Configuration changes improved stability and reduced internal errors Additional logging was added to speed up future diagnostics Updated API service versions were rolled out progressively and monitored

Read the full incident report →

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