BrandShelter incident

BrandShelter portal interruption (Resolved)

Major Resolved View vendor source →

BrandShelter experienced a major incident on March 11, 2026 affecting Production system, lasting 55m. The incident has been resolved; the full update timeline is below.

Started
Mar 11, 2026, 10:50 AM UTC
Resolved
Mar 11, 2026, 11:45 AM UTC
Duration
55m
Detected by Pingoru
Mar 11, 2026, 10:50 AM UTC

Affected components

Production system

Update timeline

  1. monitoring Mar 11, 2026, 12:30 PM UTC

    We experienced an issue affecting all clients using the BrandShelter portal. Unable to access the portal. Reason: We lost connection with a critical third party API causing pages to timeout and high load on servers. Root cause still being investigated and we are looking to enhance monitoring for future issues.

  2. monitoring Mar 11, 2026, 12:31 PM UTC

    We are continuing to monitor for any further issues.

  3. resolved Mar 11, 2026, 02:10 PM UTC

    This incident has been resolved.