Resolved after 55 minutes, affecting Production system, on March 11, 2026.
We are continuing to monitor for any further issues.
Affected components
Production system
Update timeline
- monitoring Mar 11, 2026, 12:30 PM UTC
We experienced an issue affecting all clients using the BrandShelter portal. Unable to access the portal. Reason: We lost connection with a critical third party API causing pages to timeout and high load on servers. Root cause still being investigated and we are looking to enhance monitoring for future issues.
- monitoring Mar 11, 2026, 12:31 PM UTC
We are continuing to monitor for any further issues.
- resolved Mar 11, 2026, 02:10 PM UTC
This incident has been resolved.
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Amazon Web Services