brainCloud incident

We are investigating an issue with Room and Relay servers not launching...

Resolved after 19 minutes, affecting Lobby Services and Hosting Services, on July 28, 2022.

monitoring Jul 28, 2022, 07:07 PM UTC

Some Lobby locks weren't being cleared. We have manually cleared them and restarted the cron servers - and things seem good now. We are investigating root causes.

Started: Jul 28, 2022, 06:54 PM UTC
Resolved: Jul 28, 2022, 07:13 PM UTC
Duration: 19m
Detected by Pingoru: Jul 28, 2022, 06:54 PM UTC

Affected components

Lobby ServicesHosting Services

Update timeline

investigating Jul 28, 2022, 06:54 PM UTC

We are investigating
monitoring Jul 28, 2022, 07:07 PM UTC

Some Lobby locks weren't being cleared. We have manually cleared them and restarted the cron servers - and things seem good now. We are investigating root causes.
resolved Jul 28, 2022, 07:13 PM UTC

All is working fine again.

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