brainCloud incident

Investigating issues with launching some relay servers...

Resolved after 2 hours 54 minutes, affecting Hosting Services, on October 20, 2023.

resolved Oct 20, 2023, 04:49 AM UTC

This was a configuration error that was associated with an automated system update. The immediate issue has been addressed. We will modify the configuration to prevent this issue from happening in the future.

Started
Oct 20, 2023, 01:54 AM UTC
Resolved
Oct 20, 2023, 04:49 AM UTC
Duration
2h 54m
Detected by Pingoru
Oct 20, 2023, 01:54 AM UTC

Affected components

Hosting Services

Update timeline

  1. investigating Oct 20, 2023, 01:54 AM UTC

    Relay serves aren't launching properly for some apps. Investigating.

  2. resolved Oct 20, 2023, 04:49 AM UTC

    This was a configuration error that was associated with an automated system update. The immediate issue has been addressed. We will modify the configuration to prevent this issue from happening in the future.

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