brainCloud incident

Dockerhub is impairing brainCloud hosting...

Resolved after 2 hours 10 minutes, affecting Hosting Services, on March 16, 2024.

resolved Mar 17, 2024, 01:28 AM UTC

The errors are no longer occurring. We will follow-up to determine if the fix came from Dockerhub or a customer configuration.

Started
Mar 16, 2024, 11:17 PM UTC
Resolved
Mar 17, 2024, 01:28 AM UTC
Duration
2h 10m
Detected by Pingoru
Mar 16, 2024, 11:17 PM UTC

Affected components

Hosting Services

Update timeline

  1. identified Mar 16, 2024, 11:17 PM UTC

    Custom room server launches are currently impaired by an issue with Dockerhub - https://www.dockerstatus.com/

  2. monitoring Mar 17, 2024, 01:10 AM UTC

    Note - this may not actually be a dockerhub issue - as it seems to be limited to a very few customer account(s). 99.9% of customers are not seeing dockerhub-related issues. We will continue to monitor. We are updating the Hosting Services status to Operational.

  3. resolved Mar 17, 2024, 01:28 AM UTC

    The errors are no longer occurring. We will follow-up to determine if the fix came from Dockerhub or a customer configuration.

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