brainCloud incident

We are investigating reports of issues with downloading files...

Resolved after 13 hours 7 minutes, on May 18, 2024.

monitoring May 18, 2024, 03:54 PM UTC

We have made a change to the lambda script used to retrieve encrypted files from S3... it appears to have addressed the problem. We will continue to monitor.

Started: May 18, 2024, 03:20 PM UTC
Resolved: May 19, 2024, 04:28 AM UTC
Duration: 13h 7m
Detected by Pingoru: May 18, 2024, 03:20 PM UTC

Update timeline

investigating May 18, 2024, 03:20 PM UTC

We are investigating...
monitoring May 18, 2024, 03:54 PM UTC

We have made a change to the lambda script used to retrieve encrypted files from S3... it appears to have addressed the problem. We will continue to monitor.
resolved May 19, 2024, 04:28 AM UTC

This incident has been resolved.

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