brainCloud incident
Error downloading files and launching hosted servers
Resolved on October 20, 2025.
brainCloud was impacted by issues in AWS region us-east-1. These resulted in difficulties accessing AWS services - particularly initiating cloudfront-based file downloads - and launching of new hosted servers on AWS EC2. These same AWS issues impacted other services that brainCloud uses as well - including StatusPage (this page where we post health updates) - and Intercom (which we use for support chat). AWS resolved the issue around 5:30am Eastern.
Update timeline
- resolved Oct 20, 2025, 09:52 AM UTC
brainCloud was impacted by issues in AWS region us-east-1. These resulted in difficulties accessing AWS services - particularly initiating cloudfront-based file downloads - and launching of new hosted servers on AWS EC2. These same AWS issues impacted other services that brainCloud uses as well - including StatusPage (this page where we post health updates) - and Intercom (which we use for support chat). AWS resolved the issue around 5:30am Eastern.
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