Box experienced a major incident on September 18, 2025 affecting Enterprise Reports, lasting 3h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 18, 2025, 03:47 PM UTC
Our team is investigating an issue in the Box Admin Console when generating reports. Users may see errors or slowness when attempting to generate reports in the Admin Console. We will provide additional information as it becomes available.
- investigating Sep 18, 2025, 04:46 PM UTC
Our team is still actively investigating an issue in the Box Admin Console when generating reports. Users may see errors or slowness when attempting to generate reports in the Admin Console. We will provide additional information as it becomes available.
- identified Sep 18, 2025, 05:16 PM UTC
Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
- monitoring Sep 18, 2025, 05:23 PM UTC
Our team has taken steps to remediate this issue and is seeing improvement for Enterprise Reports. We are continuing to monitor for any additional impact.
- monitoring Sep 18, 2025, 06:24 PM UTC
We are continuing to monitor for any additional impact. We have seen improvements with Enterprise Reports so far.
- resolved Sep 18, 2025, 06:51 PM UTC
After further monitoring, this incident is now considered resolved. Enterprise Reports has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.