Boulevard experienced a notice incident on November 15, 2024 affecting Professional App, lasting 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 15, 2024, 01:04 PM UTC
We are aware of the issue causing some users not to be able to login into the Professional App and are currently investigating.
- investigating Nov 15, 2024, 01:07 PM UTC
We are aware of the issue of some customers not being able to login into the Duo app. We are continuing to investigate this issue in addition to the Professional App.
- monitoring Nov 15, 2024, 01:43 PM UTC
The login issues with the Professional App and Duo App have been identified and a fix has been implemented. Users are able to login. We are continuing to monitor the situation and will provide another update soon.
- resolved Nov 15, 2024, 01:48 PM UTC
The issues with logging into the Professional App and Duo App have been resolved. Please reach out to the Help Chat if you are still experiencing issues.