Boulevard incident

Delay with Newly Added Clients Not Populating in Search

Notice Resolved View vendor source →

Boulevard experienced a notice incident on December 20, 2024 affecting Dashboard, lasting 3h 24m. The incident has been resolved; the full update timeline is below.

Started
Dec 20, 2024, 10:26 PM UTC
Resolved
Dec 21, 2024, 01:50 AM UTC
Duration
3h 24m
Detected by Pingoru
Dec 20, 2024, 10:26 PM UTC

Affected components

Dashboard

Update timeline

  1. investigating Dec 20, 2024, 10:26 PM UTC

    We are aware of delays in the client search that may affect some customers. Currently, we are experiencing a 14-minute delay. We are actively investigating this issue and will provide another update within the next hour.

  2. monitoring Dec 20, 2024, 11:05 PM UTC

    The client search should now be back up and running normally! Please reach out to the Help Chat if you are still experiencing issues. We sincerely apologize for any disruptions this caused you and our team is continuing to work on improving the dashboard to prevent issues like this in the future.

  3. resolved Dec 21, 2024, 01:50 AM UTC

    This incident has been resolved.