BlueVolt Outage History

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BlueVolt had 12 outages in the last 2 years totaling 130h 6m of downtime, averaging 0.5 incidents per month.

There were 12 BlueVolt outages since December 17, 2024 totaling 130h 6m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: bluevolt.statuspage.io

Minor December 4, 2025

Platform is not loading for some users

Detected by Pingoru
Dec 04, 2025, 06:41 PM UTC
Resolved
Dec 05, 2025, 06:52 AM UTC
Duration
12h 10m
Affected: AdminLearner UINotifications & scheduled reportsAPIAutomation SuiteDashboardSSO and authentication
Timeline · 3 updates
  1. investigating Dec 04, 2025, 06:41 PM UTC

    The platform is not loading for some users. We're investigating the issue.

  2. monitoring Dec 04, 2025, 06:48 PM UTC

    A fix has been implemented and we're monitoring results.

  3. resolved Dec 05, 2025, 06:52 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 21, 2025

Slower platform response times

Detected by Pingoru
Nov 21, 2025, 04:10 PM UTC
Resolved
Nov 21, 2025, 05:54 PM UTC
Duration
1h 44m
Affected: AdminLearner UIAPIAutomation SuiteDashboard
Timeline · 3 updates
  1. investigating Nov 21, 2025, 04:10 PM UTC

    We're currently investigating an issue that's causing slower than normal response times across the platform for some users.

  2. monitoring Nov 21, 2025, 04:26 PM UTC

    We've implemented a fix and we're monitoring response times which are improving.

  3. resolved Nov 21, 2025, 05:54 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 29, 2025

Azure outage

Detected by Pingoru
Oct 29, 2025, 05:35 PM UTC
Resolved
Oct 30, 2025, 07:50 AM UTC
Duration
14h 14m
Affected: APISSO and authentication
Timeline · 2 updates
  1. monitoring Oct 29, 2025, 05:35 PM UTC

    We're monitoring an issue with our third party vendor, Microsoft Azure, that's impacting the Developer Portal and Microsoft based SSO for some users. https://azure.status.microsoft/en-us/status

  2. resolved Oct 30, 2025, 07:50 AM UTC

    This incident has been resolved.

Read the full incident report →

Major October 21, 2025

Dashboards not loading [Microsoft Fabric outage]

Detected by Pingoru
Oct 21, 2025, 04:11 PM UTC
Resolved
Oct 21, 2025, 07:44 PM UTC
Duration
3h 33m
Affected: Dashboard
Timeline · 2 updates
  1. investigating Oct 21, 2025, 04:11 PM UTC

    We're currently investigating an issue with our third party vendor, Microsoft Fabric, that's preventing Admin dashboards from loading. More info here: https://support.fabric.microsoft.com/support/

  2. resolved Oct 21, 2025, 07:44 PM UTC

    This incident is now resovled

Read the full incident report →

Minor October 20, 2025

SendGrid/AWS outage

Detected by Pingoru
Oct 20, 2025, 05:42 PM UTC
Resolved
Oct 21, 2025, 07:27 AM UTC
Duration
13h 44m
Affected: Notifications & scheduled reports
Timeline · 3 updates
  1. monitoring Oct 20, 2025, 05:42 PM UTC

    We're monitoring an issue with our third party vendor, SendGrid, that's affecting the sending of email and notifications. Their vendor, AWS, has implemented a mitigation and is in the process of recovery. More info here: https://status.sendgrid.com/

  2. monitoring Oct 21, 2025, 07:26 AM UTC

    We are continuing to monitor for any further issues.

  3. resolved Oct 21, 2025, 07:27 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 9, 2025

Some users unable to login

Detected by Pingoru
Oct 09, 2025, 02:27 PM UTC
Resolved
Oct 09, 2025, 03:16 PM UTC
Duration
48m
Affected: Learner UI
Timeline · 2 updates
  1. investigating Oct 09, 2025, 02:27 PM UTC

    We're investigating an issue that's preventing some users from being able to login due to an authentication issue with reCaptcha

  2. resolved Oct 09, 2025, 03:16 PM UTC

    This incident has been resolved

Read the full incident report →

Minor October 8, 2025

Platform slowness

Detected by Pingoru
Oct 08, 2025, 07:11 PM UTC
Resolved
Oct 09, 2025, 02:21 PM UTC
Duration
19h 10m
Affected: AdminLearner UI
Timeline · 3 updates
  1. identified Oct 08, 2025, 07:11 PM UTC

    We've identified an issue that's causing intermittent latency across the platform. We're working on a fix to issue.

  2. monitoring Oct 08, 2025, 11:16 PM UTC

    A fix has been implemented and we're monitoring the impact.

  3. resolved Oct 09, 2025, 02:21 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 15, 2025

API calls failing for some requests

Detected by Pingoru
Sep 15, 2025, 12:03 PM UTC
Resolved
Sep 15, 2025, 12:54 PM UTC
Duration
51m
Affected: API
Timeline · 3 updates
  1. investigating Sep 15, 2025, 12:03 PM UTC

    We are currently investigating an issue that's causing our APIs to fail for some requests.

  2. monitoring Sep 15, 2025, 12:31 PM UTC

    A fix has been implemented and we're monitoring results before marking the issue as resolved.

  3. resolved Sep 15, 2025, 12:54 PM UTC

    Testing completed successfully. Issue resolved.

Read the full incident report →

Major July 14, 2025

Admin portal is not loading for some universities

Detected by Pingoru
Jul 14, 2025, 01:40 PM UTC
Resolved
Jul 14, 2025, 07:01 PM UTC
Duration
5h 20m
Affected: Admin
Timeline · 4 updates
  1. investigating Jul 14, 2025, 01:40 PM UTC

    We're currently investigating the issue and will provide updates accordingly.

  2. identified Jul 14, 2025, 03:22 PM UTC

    The issue has been identified and we're working to apply a fix. ETA is 1p PST.

  3. identified Jul 14, 2025, 06:57 PM UTC

    The issue has been resolved and the portal is working as expected.

  4. resolved Jul 14, 2025, 07:01 PM UTC

    This incident has been closed.

Read the full incident report →

Notice March 3, 2025

System Performance Degradation

Detected by Pingoru
Mar 03, 2025, 04:02 PM UTC
Resolved
Mar 05, 2025, 07:29 AM UTC
Duration
1d 15h
Affected: AdminLearner UINotifications & scheduled reportsAPI
Timeline · 3 updates
  1. investigating Mar 03, 2025, 04:02 PM UTC

    We are currently experiencing system slowness and are actively working to resolve the issue.

  2. monitoring Mar 03, 2025, 04:32 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 05, 2025, 07:29 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 8, 2025

BlueBucks Redemption Unavailable

Detected by Pingoru
Jan 08, 2025, 06:53 PM UTC
Resolved
Jan 08, 2025, 08:13 PM UTC
Duration
1h 20m
Affected: Learner UI
Timeline · 3 updates
  1. identified Jan 08, 2025, 06:53 PM UTC

    We've identified the issue and are working towards a fix.

  2. identified Jan 08, 2025, 06:56 PM UTC

    We're implementing a fix to the issue and will provide an ETA soon.

  3. resolved Jan 08, 2025, 08:13 PM UTC

    This incident has been resolved the redemptions are working as expected.

Read the full incident report →

Minor December 17, 2024

Email report scheduler service disruption

Detected by Pingoru
Dec 17, 2024, 09:51 PM UTC
Resolved
Dec 18, 2024, 03:31 PM UTC
Duration
17h 40m
Affected: Notifications & scheduled reports
Timeline · 4 updates
  1. investigating Dec 17, 2024, 09:51 PM UTC

    We're investigating an issue that's causing some scheduled email reports to not be sent.

  2. identified Dec 17, 2024, 10:18 PM UTC

    We've identified the cause of the issue and are working to implement a fix.

  3. monitoring Dec 18, 2024, 12:52 PM UTC

    A fix has been implemented and we're monitoring the results before marking as resolved.

  4. resolved Dec 18, 2024, 03:31 PM UTC

    This incident has now been resolved and the email scheduler is working as expected.

Read the full incident report →