BlueVolt incident

Platform is not loading for some users

Minor Resolved View vendor source →

BlueVolt experienced a minor incident on December 4, 2025 affecting Admin and Learner UI and 1 more component, lasting 12h 10m. The incident has been resolved; the full update timeline is below.

Started
Dec 04, 2025, 06:41 PM UTC
Resolved
Dec 05, 2025, 06:52 AM UTC
Duration
12h 10m
Detected by Pingoru
Dec 04, 2025, 06:41 PM UTC

Affected components

AdminLearner UINotifications & scheduled reportsAPIAutomation SuiteDashboardSSO and authentication

Update timeline

  1. investigating Dec 04, 2025, 06:41 PM UTC

    The platform is not loading for some users. We're investigating the issue.

  2. monitoring Dec 04, 2025, 06:48 PM UTC

    A fix has been implemented and we're monitoring results.

  3. resolved Dec 05, 2025, 06:52 AM UTC

    This incident has been resolved.