BlueOptima had 9 outages in the last 2 years totaling 1408h 35m of downtime — averaging 0.4 incidents per month.
There were 9 BlueOptima outages since June 27, 2024 totaling 1408h 35m of downtime. Each is summarised below — incident details, duration, and resolution information.
Due to a DB changes and application deployment, the central server was not available for around 5 hours. There was no major impact on integrators due to this as the Integrator Management Service was up, although there was some delays in processing of requests in the SaaS server. The backlog was cleared in a few hours after the release and normal service restored.
We are observing slowness in completing extraction processing in the backend servers and as a result the backlog is increasing. This is due to a DB issue and it may cause some random slowness in certain UI pages like Analyse ACE/Maintainability .We are currently investigating the issue.
We are continuing to investigate this issue.
The systems are back to normal and have been processing for the last couple of hours. We restored the data processing pipelines in a phased manner starting 8:30 AM UTC and all stages were restored by 10:30 AM UTC. The extractions are being processed as usual. We will continue to monitor the applications to ensure that the backlog is cleared in the next 24-36 hours. We identified the root cause was a data storage limitation in one of our backend tables that required an urgent fix. To safely perform this correction, data processing was temporarily paused and migration was performed.
The backlog of extractions has been processed and the issue has been resolved.
The application UI was inaccessible due to a database-related issue between 14:21 GMT and 14:40 GMT. The issue has been resolved and all services are operating normally. The root cause analysis is currently in progress, and we will share more details once it is completed.
We identified an issue with API communication between integrators and the backend server caused by intermittent database connectivity problems. The issue started around 9th October 2025, approximately 6:30 PM UTC. Impact: Due to this issue, some integrators may have experienced communication failures and, in certain cases, automatic restarts, and a slight delay in extraction completion due to failures and retries. Resolution: Our team has stabilized the connections and verified that API communication has returned to normal. We continue to monitor the system closely to ensure stability. Next Steps: We are investigating the root cause of the database instability and will implement preventive measures to avoid recurrence.
We are continuing to monitor for any further issues.
This incident has been resolved.
We have identified a couple of issues affecting the processing of data extraction requests on the server. You will see extractions failing randomly with error code EE0005 error code. And this will affect data collection from last 2 days and any new onboarding initiated in this period. The second problem is related to an internal request management service and message queue failure that has caused a backlog in the extraction processing pipeline. Team is working on resolution of these issues. Once resolved all errors will be retried by the system and no action will be required from users The issue impacts only extraction processing. The UI remains fully functional and is not affected. Our team is actively working on resolving these issues and clearing the backlog as quickly as possible. We appreciate your patience and understanding while we work towards a resolution. Please follow this status page for regular updates on the issue
A fix has been implemented and we are monitoring the results.
We have been monitoring the progress for the last 8 hours and the system is should be able to process the backlog in the next 12 hours. The extractions that failed when the issue first happened last week have also been queued for retry and will be processed soon
the issue has not re-surfaced and all failures from the time of the original incident have been retried.
Service degradation: We have identified service interruptions affecting the integrators this evening. We have identified this as an issue with degraded performance of an API used for communication between Integrator & BlueOptima SaaS service. We are actively implementing mitigating controls to reduce the frequency of these shutdowns while we work on a resolution. We are committed to resolving it by early next week. We apologise for the inconvenience caused and appreciate your patience and understanding during this time. We will keep you updated on our progress and notify you as soon as we have a resolution.
We are continuing to investigate this issue.
This incident has been resolved.
We encountered a brief service disruption in the Central Server from 02:35:00 to 02:51:00 UTC on 01/08/2024. The issue was resolved at 02:51:00 UTC systems are operating healthy. We are investigating the issue currently.
Some users experienced intermittent login difficulties between 2:15 PM and 3:25 PM UTC. The issue has since been resolved, and normal service has resumed. We apologize for any inconvenience caused.
Application users saw login failure between 7:43 UTC to 8:34 UTC. We have identified this as an outcome of a update to a database, which was not reflected in the cache. This issue has been resolved and no further impact is seen.