BlueFolder experienced a major incident on June 27, 2025 affecting Web App, lasting 20d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 27, 2025, 07:37 PM UTC
We have received several reports of performance degradation especially around work lists, reports, and search functions. We will update here as we progress through any updates we can make to improve performance. Some of that work will require a release which will likely happen this evening.
- investigating Jun 27, 2025, 07:37 PM UTC
We are continuing to investigate this issue.
- identified Jun 28, 2025, 02:14 AM UTC
We have identified several fixes that we will need to implement over the next several days. These will be implemented at times to cause the least amount of disruption as possible. Thank you for your continued patience.
- identified Jun 30, 2025, 05:04 PM UTC
We are continuing to work with our team to address the performance issues felt across BlueFolder last week. If you are experiencing a specific situation that is not functioning, please submit a support ticket. We will leave this issue open until we have a better sense that some of the updates and changes made in the last several days have achieved their desired results.
- monitoring Jul 10, 2025, 06:14 PM UTC
We have performed a number of performance improvement updates that have improved overall system performance. We are continuing to monitor.
- resolved Jul 18, 2025, 07:04 PM UTC
All services appear to be working like before.