Blue J incident

Increased Errors

Resolved after 5 hours 3 minutes, affecting Core Algorithm and Deep Research and 1 more, on April 13, 2026.

resolved Apr 13, 2026, 07:36 PM UTC

Error rates have returned to normal levels following upstream recovery. This issue is now resolved.

Started
Apr 13, 2026, 02:33 PM UTC
Resolved
Apr 13, 2026, 07:36 PM UTC
Duration
5h 3m
Detected by Pingoru
Apr 13, 2026, 02:33 PM UTC

Affected components

Core AlgorithmDeep ResearchFile Upload

Update timeline

  1. identified Apr 13, 2026, 02:33 PM UTC

    We are experiencing degraded performance due to failing responses from OpenAI. We are monitoring the situation and will update when service has returned to normal.

  2. identified Apr 13, 2026, 03:44 PM UTC

    We are seeing improvements in error rates, and are continuing to monitor. Users may experience periodic failures due to upstream issues.

  3. identified Apr 13, 2026, 03:53 PM UTC

    Error levels have returned to normal levels. Users may experience periodic failures due to upstream issues and we will continue to monitor.

  4. monitoring Apr 13, 2026, 04:06 PM UTC

    Error levels have returned to normal levels. Users may experience periodic failures due to upstream issues and we will continue to monitor.

  5. identified Apr 13, 2026, 04:22 PM UTC

    We are again seeing degraded performance due to upstream issues, and users may experience periodic failures. We are continuing to monitor.

  6. identified Apr 13, 2026, 05:54 PM UTC

    We are continuing to observe intermittent spikes in error rates due to upstream issues. Monitoring is ongoing. Users may continue to experience periodic failures.

  7. resolved Apr 13, 2026, 07:36 PM UTC

    Error rates have returned to normal levels following upstream recovery. This issue is now resolved.

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