Resolved after 5 hours 3 minutes, affecting Core Algorithm and Deep Research and 1 more, on April 13, 2026.
Error rates have returned to normal levels following upstream recovery. This issue is now resolved.
Affected components
Update timeline
- identified Apr 13, 2026, 02:33 PM UTC
We are experiencing degraded performance due to failing responses from OpenAI. We are monitoring the situation and will update when service has returned to normal.
- identified Apr 13, 2026, 03:44 PM UTC
We are seeing improvements in error rates, and are continuing to monitor. Users may experience periodic failures due to upstream issues.
- identified Apr 13, 2026, 03:53 PM UTC
Error levels have returned to normal levels. Users may experience periodic failures due to upstream issues and we will continue to monitor.
- monitoring Apr 13, 2026, 04:06 PM UTC
Error levels have returned to normal levels. Users may experience periodic failures due to upstream issues and we will continue to monitor.
- identified Apr 13, 2026, 04:22 PM UTC
We are again seeing degraded performance due to upstream issues, and users may experience periodic failures. We are continuing to monitor.
- identified Apr 13, 2026, 05:54 PM UTC
We are continuing to observe intermittent spikes in error rates due to upstream issues. Monitoring is ongoing. Users may continue to experience periodic failures.
- resolved Apr 13, 2026, 07:36 PM UTC
Error rates have returned to normal levels following upstream recovery. This issue is now resolved.
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