Blackline incident

Issue with reporting endpoint - FCM

Minor Resolved View vendor source →

Blackline experienced a minor incident on October 21, 2025 affecting PROD US2 and SB US2 and 1 more component, lasting 5h 27m. The incident has been resolved; the full update timeline is below.

Started
Oct 21, 2025, 02:27 PM UTC
Resolved
Oct 21, 2025, 07:55 PM UTC
Duration
5h 27m
Detected by Pingoru
Oct 21, 2025, 02:27 PM UTC

Affected components

PROD US2SB US2SB NA3PROD NA3PROD EU3SB EU3PROD AP1SB AP1

Update timeline

  1. investigating Oct 21, 2025, 02:27 PM UTC

    Customers may be experiencing an issue with reporting and dashboards where there might be intermittent 401 error while accessing reporting pages . BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.

  2. identified Oct 21, 2025, 02:27 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Oct 21, 2025, 03:15 PM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Oct 22, 2025, 04:16 AM UTC

    BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.