Active Issue Alert – Raisers Edge NXT - 000665283

Update timeline

1. investigating Mar 22, 2026, 01:37 PM UTC

   We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

2. investigating Mar 22, 2026, 01:46 PM UTC

   We have identified an issue impacting a subset of our customers causing them to be unable to launch database view or navigate and work in web view. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

3. investigating Mar 22, 2026, 03:29 PM UTC

   We have identified an issue impacting a subset of our customers causing them to be unable to launch database view or navigate and work in web view. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

4. investigating Mar 22, 2026, 04:47 PM UTC

   We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.

5. resolved Mar 22, 2026, 08:08 PM UTC

   An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.