Blackbaud incident
Active Issue Alert – Email Services - #000678542
Blackbaud is currently experiencing a minor incident affecting Blackbaud Online Express™ and Blackbaud Luminate Online® and 1 more component, which began 3h ago. The vendor's full update timeline is below.
Affected components
Update timeline
- identified Jun 11, 2026, 03:11 PM UTC
We are aware that some customers are experiencing intermittent slowness, errors or other service issues with email services. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- identified Jun 11, 2026, 03:26 PM UTC
We are aware that some customers are experiencing intermittent slowness, errors or other service issues with email services. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- identified Jun 11, 2026, 03:53 PM UTC
We are investigating reports of intermittent issues with Emails getting stuck in "Accepted" status, delays in updating Email Job Status info for sent Emails, and/or input string errors that may occur for business processes or global changes involved with retrieving job status. At this time the jobs appear to send, and it is only the status update back that is not occurring. You do not need to re-send jobs encountering these issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- monitoring Jun 11, 2026, 04:47 PM UTC
Our engineers have identified the root cause and deployed a fix. Please note that some email statuses may take time to update as we work through the backlog. We are working to fully restore service as quickly as possible. Please continue to monitor this page for updates.