Blackbaud incident

Active Issue Alert – Raiser's Edge NXT® - #000675899

Minor Resolved View vendor source →

Blackbaud experienced a minor incident on May 27, 2026 affecting Raiser's Edge NXT®, lasting 3h 21m. The incident has been resolved; the full update timeline is below.

Started
May 27, 2026, 05:10 PM UTC
Resolved
May 27, 2026, 08:31 PM UTC
Duration
3h 21m
Detected by Pingoru
May 27, 2026, 05:10 PM UTC

Affected components

Raiser's Edge NXT®

Update timeline

  1. investigating May 27, 2026, 05:10 PM UTC

    We have identified an issue impacting some customers, resulting in slow performance and intermittent errors when using AI Chat, including the Strategy Assistant and Action Plan generation within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

  2. resolved May 27, 2026, 08:31 PM UTC

    This incident has been resolved.