Blackbaud incident

Active Issue Alert – Raiser's Edge NXT - Altru - CRM - Online Giving - 000674535

Minor Resolved View vendor source →

Blackbaud experienced a minor incident on May 18, 2026 affecting Blackbaud Altru® and Blackbaud CRM™ and 1 more component, lasting 23m. The incident has been resolved; the full update timeline is below.

Started
May 18, 2026, 07:04 PM UTC
Resolved
May 18, 2026, 07:27 PM UTC
Duration
23m
Detected by Pingoru
May 18, 2026, 07:04 PM UTC

Affected components

Blackbaud Altru®Blackbaud CRM™Raiser's Edge NXT®

Update timeline

  1. investigating May 18, 2026, 07:04 PM UTC

    We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

  2. identified May 18, 2026, 07:04 PM UTC

    Online Giving customers are unable to view, create, or edit forms in the donation form designer. Our engineers have identified the issue and are working on a change to address it.

  3. resolved May 18, 2026, 07:27 PM UTC

    An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.