Black Book incident

Web API Residual Values requests returning 500

Resolved after 2 hours 49 minutes, on March 18, 2026.

identified Mar 18, 2026, 02:10 PM UTC

Black Book has identified an issue when requesting residuals in New Car and Used Car Web APIs. Internal teams are actively working towards a solution.

Started
Mar 18, 2026, 02:10 PM UTC
Resolved
Mar 18, 2026, 04:59 PM UTC
Duration
2h 49m
Detected by Pingoru
Mar 18, 2026, 02:10 PM UTC

Update timeline

  1. identified Mar 18, 2026, 02:10 PM UTC

    Black Book has identified an issue when requesting residuals in New Car and Used Car Web APIs. Internal teams are actively working towards a solution.

  2. resolved Mar 18, 2026, 04:59 PM UTC

    The issue has been resolved. Residuals are now returning successfully.

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