Black Book Outage History
Black Book is up right nowBlack Book had 12 outages in the last 2 years totaling 10h 22m of downtime, averaging 0.5 incidents per month.
There were 12 Black Book outages since November 3, 2025 totaling 10h 22m of downtime. Each is summarised below. Incident details, duration, and resolution information.
Retail API is having issues
Timeline · 2 updates
- investigating Aug 28, 2026, 11:50 AM UTC
An issue has been acknowledged and we are investigating further.
- resolved Aug 28, 2026, 12:00 PM UTC
The incident has been resolved.
"Used Cars (XML Web Services)" is Down
Timeline · 2 updates
- investigating Jul 14, 2026, 01:17 PM UTC
"Used Cars (XML Web Services)" is Down
- resolved Jul 14, 2026, 01:21 PM UTC
All components are Operational
Experiencing issues on Used Car's Universal Endpoint
Timeline · 4 updates
- investigating Jun 30, 2026, 01:00 PM UTC
An issue has been acknowledged and we are investigating further.
- investigating Jun 30, 2026, 01:08 PM UTC
We are investigating the issue now.
- monitoring Jun 30, 2026, 01:16 PM UTC
The fix has been implemented and we are monitoring the results.
- resolved Jun 30, 2026, 01:48 PM UTC
The incident has been resolved.
"Trademax (Trademax)" is Down
Timeline · 2 updates
- investigating Jun 04, 2026, 02:07 PM UTC
"Trademax (Trademax)" is Down
- resolved Jun 04, 2026, 02:10 PM UTC
All components are Operational
"Trucks (Web API)" is Down
Timeline · 2 updates
- investigating Jun 01, 2026, 08:51 PM UTC
"Trucks (Web API)" is Down
- resolved Jun 01, 2026, 09:16 PM UTC
All components are Operational
Experiencing Slowdowns on Most Services
Timeline · 4 updates
- investigating May 27, 2026, 01:27 PM UTC
An issue has been acknowledged and we are investigating further.
- identified May 27, 2026, 01:41 PM UTC
The cause has been identified and a fix is being implemented.
- monitoring May 27, 2026, 01:43 PM UTC
The fix has been implemented and we are monitoring the results.
- resolved May 27, 2026, 04:46 PM UTC
The incident has been resolved.
Intermittent issues on usedcar
Timeline · 5 updates
- investigating Apr 01, 2026, 05:48 PM UTC
An issue has been acknowledged and we are investigating further.
- investigating Apr 01, 2026, 05:53 PM UTC
We are investigating the issue now.
- identified Apr 01, 2026, 05:53 PM UTC
The cause has been identified and a fix is being implemented.
- monitoring Apr 01, 2026, 06:10 PM UTC
The fix has been implemented and we are monitoring the results.
- resolved Apr 01, 2026, 06:18 PM UTC
The incident has been resolved.
UsedCar Batch Calls are having intermittent issues
Timeline · 3 updates
- investigating Mar 31, 2026, 03:43 PM UTC
An issue has been acknowledged and we are investigating further.
- investigating Mar 31, 2026, 03:49 PM UTC
We are investigating the issue now.
- resolved Mar 31, 2026, 05:26 PM UTC
The incident has been resolved.
Web API Residual Values requests returning 500
Timeline · 2 updates
- identified Mar 18, 2026, 02:10 PM UTC
Black Book has identified an issue when requesting residuals in New Car and Used Car Web APIs. Internal teams are actively working towards a solution.
- resolved Mar 18, 2026, 04:59 PM UTC
The issue has been resolved. Residuals are now returning successfully.
"Recreational Vehicles (Web API)" is Down
Timeline · 2 updates
- investigating Mar 17, 2026, 12:11 PM UTC
"Recreational Vehicles (Web API)" is Down
- resolved Mar 17, 2026, 12:17 PM UTC
All components are Operational