Bitso experienced a minor incident on June 30, 2026, lasting 1h 40m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jun 30, 2026, 05:59 PM UTC
We are currently experiencing delays specifically with ETH and ERC-20 token withdrawals. Deposits and trading are functioning normally. Withdrawals on other networks remain unaffected. Our engineering team is actively investigating the root cause. All user funds remain entirely safe and secure. We apologize for the delay and will provide updates here as the situation progresses.
- investigating Jun 30, 2026, 06:49 PM UTC
To ensure the safety of your transactions while our engineering team investigates, we have temporarily disabled withdrawals for the following networks: * Polygon * ETH * ERC-20 tokens ------------------ Para garantizar la seguridad de sus transacciones mientras nuestro equipo de ingeniería investiga, hemos desactivado temporalmente los retiros para las siguientes redes: * Polygon * ETH * Tokens ERC-20 ------------------ Para garantir a segurança das suas transações enquanto nossa equipe de engenharia investiga, desativamos temporariamente os saques para as seguintes redes: * Polygon * ETH * Tokens ERC-20
- monitoring Jun 30, 2026, 07:06 PM UTC
The issue causing delays has been resolved, and withdrawals have been fully re-enabled for the following networks: Our engineering team is monitoring performance closely to ensure everything continues to process smoothly. Deposits, trading, and withdrawals across all networks are operating normally. Thank you for your patience and support while we resolved this. ------------------ El inconveniente que causaba los retrasos ha sido resuelto y los retiros se han vuelto a habilitar por completo para las siguientes redes: Nuestro equipo de ingeniería está monitoreando el rendimiento de cerca para garantizar que todo siga procesándose sin problemas. Los depósitos, el trading y los retiros en todas las redes están operando normalmente. Agradecemos su paciencia y apoyo mientras resolvíamos esto. ------------------ O problema que causava os atrasos foi resolvido e os saques foram totalmente reabilitados para as seguintes redes: Nossa equipe de engenharia está monitorando o desempenho de perto para garantir que tudo continue sendo processado normalmente. Os depósitos, as negociações (trading) e os saques em todas as redes estão operando normalmente. Agradecemos sua paciência e apoio enquanto resolvíamos isso.
- resolved Jun 30, 2026, 07:40 PM UTC
This incident has been resolved. ------------------ Este incidente ha sido resuelto. ------------------ Este incidente foi resolvido.