Bitpanda experienced a minor incident on June 5, 2025 affecting Notification service (SMS/Calls/Emails/Push), lasting 5d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Notification service (SMS/Calls/Emails/Push)
Update timeline
- investigating Jun 05, 2025, 01:22 PM UTC
We're currently investigating reports of users not receiving SMS notifications or codes, particularly for Austrian (AT) and German (DE) phone numbers. Our team is actively working on this issue. We'll provide an update as soon as more information is available.
- investigating Jun 06, 2025, 09:06 AM UTC
A fix has been implemented for the SMS delivery issues. We are seeing significant improvements, with affected messages occurring less frequently. We will continue to monitor the situation closely to ensure full resolution.
- resolved Jun 10, 2025, 03:49 PM UTC
This incident has been resolved.