BitMEX incident

Incorrect Account Information in UI

Resolved after 3 days, affecting Web Frontend and Mobile App and 1 more, on June 13, 2026.

monitoring Jun 13, 2026, 07:36 AM UTC

We have identified an issue where some users would have seen incorrect information or balances reflected in their account UI. • Fund Security: Please rest assured that all user funds are completely safe and secure. This is strictly a frontend display issue. • Fix deployed: Our engineering team has identified the root cause and restored the correct UI data.

Started
Jun 13, 2026, 06:56 AM UTC
Resolved
Jun 16, 2026, 07:31 AM UTC
Duration
3d
Detected by Pingoru
Jun 13, 2026, 06:56 AM UTC

Affected components

Web FrontendMobile AppREST API

Update timeline

  1. monitoring Jun 13, 2026, 07:16 AM UTC

    All systems operating normally - we are continuing to monitor

  2. monitoring Jun 13, 2026, 07:36 AM UTC

    We have identified an issue where some users would have seen incorrect information or balances reflected in their account UI. • Fund Security: Please rest assured that all user funds are completely safe and secure. This is strictly a frontend display issue. • Fix deployed: Our engineering team has identified the root cause and restored the correct UI data.

  3. resolved Jun 16, 2026, 07:31 AM UTC

    The incident is now resolved

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