BitMEX incident

Incorrect Account Information in UI

BitMEX is currently experiencing a major incident affecting Web Frontend and Mobile App and 1 more component, which began 3h ago. The vendor's full update timeline is below.

Started
Jun 13, 2026, 07:16 AM UTC
Resolved
Ongoing
Duration
● 2h 40m
Detected by Pingoru
Jun 13, 2026, 07:16 AM UTC

Affected components

Web FrontendMobile AppREST API

Update timeline

  1. monitoring Jun 13, 2026, 07:16 AM UTC

    Status: Monitoring All systems operating normally - we are continuing to monitor Affected components Mobile App (Operational) REST API (Operational) Web Frontend (Operational)

  2. monitoring Jun 13, 2026, 07:36 AM UTC

    Status: Monitoring We have identified an issue where some users would have seen incorrect information or balances reflected in their account UI. • Fund Security: Please rest assured that all user funds are completely safe and secure. This is strictly a frontend display issue. • Fix deployed: Our engineering team has identified the root cause and restored the correct UI data. Affected components Web Frontend (Degraded performance) Mobile App (Degraded performance) REST API (Degraded performance)