Bitlog incident
Login unavailable for West Europe customers
Resolved after 1 hour 30 minutes, affecting WebPortal and Identity and 1 more, on October 27, 2026.
Between 14:37 and 16:07 UTC on 27 October 2026, users in our West Europe environment were unable to log in to the Bitlog web portal and mobile app. The incident was caused by a power failure at a Microsoft Azure datacenter in West Europe, which Microsoft has confirmed. No data was lost, and customers in North America were not affected. Service has been fully restored. We are taking steps to make our platform more resilient to similar infrastructure failures. We apologise for the disruption.
Affected components
Update timeline
- investigating Oct 27, 2026, 02:37 PM UTC
Investigation started.
- resolved Oct 27, 2026, 04:07 PM UTC
Between 14:37 and 16:07 UTC on 27 October 2026, users in our West Europe environment were unable to log in to the Bitlog web portal and mobile app. The incident was caused by a power failure at a Microsoft Azure datacenter in West Europe, which Microsoft has confirmed. No data was lost, and customers in North America were not affected. Service has been fully restored. We are taking steps to make our platform more resilient to similar infrastructure failures. We apologise for the disruption.
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