pingoru pingoru Bitfocus had 4 outages in the last 2 years totaling 13h 22m of downtime, averaging 0.2 incidents per month.
There were 4 Bitfocus outages since July 23, 2026 totaling 13h 22m of downtime. Each is summarised below. Incident details, duration, and resolution information.
Status: Investigating Some customers have reported issues using their signature pads in Clarity. We are investigating a fix. Affected components Clarity Human Services (Degraded performance)
Status: Resolved The signature pad issue in New Clarity Interface has been resolved! Affected components Clarity Human Services (Operational)
Status: Identified Some users may have issues logging into Clarity. Our authentication platform vendor has identified the problem and is working on a solution. Affected components Clarity Human Services (Partial outage)
Status: Resolved The issue is now resolved. Affected components Clarity Human Services (Operational)
Status: Investigating Some customers are experiencing intermittent error messages when running Clarity Reports. Bitfocus engineers are investigating the issue at this time. Affected components Report Library (Degraded performance)
Status: Monitoring Bitfocus engineers identified and fixed the issue. We are still monitoring the status until tonight to ensure that the issue has been resolved. Affected components Report Library (Operational)
Status: Resolved The issue has been resolved and reporting is operational. Affected components Report Library (Operational)
Status: Monitoring Earlier today, some customers encountered the error "There was a problem with the request" when selecting reporting parameters, preventing reports from running successfully in Clarity Human Services. Our teams identified the root cause and have deployed a fix that has restored reporting functionality. We are currently monitoring the results.
Status: Resolved We are marking this posting as resolved.