Bitfocus experienced a minor incident on October 1, 2026 affecting Clarity Human Services, lasting 5h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Clarity Human Services
Update timeline
- investigating Oct 01, 2026, 05:21 PM UTC
Status: Investigating Some customers have reported issues using their signature pads in Clarity. We are investigating a fix. Affected components Clarity Human Services (Degraded performance)
- resolved Oct 01, 2026, 10:40 PM UTC
Status: Resolved The signature pad issue in New Clarity Interface has been resolved! Affected components Clarity Human Services (Operational)