Bitfocus incident

Intermittent Error Messages when running Clarity Reports

Minor Resolved View vendor source →

Bitfocus experienced a minor incident on August 5, 2026 affecting Report Library, lasting 5h 5m. The incident has been resolved; the full update timeline is below.

Started
Aug 05, 2026, 10:45 PM UTC
Resolved
Aug 06, 2026, 03:50 AM UTC
Duration
5h 5m
Detected by Pingoru
Aug 05, 2026, 10:45 PM UTC

Affected components

Report Library

Update timeline

  1. investigating Aug 05, 2026, 10:45 PM UTC

    Status: Investigating Some customers are experiencing intermittent error messages when running Clarity Reports. Bitfocus engineers are investigating the issue at this time. Affected components Report Library (Degraded performance)

  2. monitoring Aug 05, 2026, 11:50 PM UTC

    Status: Monitoring Bitfocus engineers identified and fixed the issue. We are still monitoring the status until tonight to ensure that the issue has been resolved. Affected components Report Library (Operational)

  3. resolved Aug 06, 2026, 03:50 AM UTC

    Status: Resolved The issue has been resolved and reporting is operational. Affected components Report Library (Operational)