Bitdefender incident

Linkscan time-out issues [All Regions]

Resolved after 4 hours 32 minutes, affecting Email Security and Europe and 1 more, on December 28, 2024.

monitoring Dec 28, 2024, 11:25 AM UTC

We've fixed the core issue, and are waiting for things to recover.

Started
Dec 28, 2024, 09:19 AM UTC
Resolved
Dec 28, 2024, 01:51 PM UTC
Duration
4h 32m
Detected by Pingoru
Dec 28, 2024, 09:19 AM UTC

Affected components

Email SecurityEuropeNorth AmericaUnited Arab EmiratesLinkScanSecureMail

Update timeline

  1. investigating Dec 28, 2024, 09:19 AM UTC

    We are currently investigating reports of Linkscan links timing out. We have managed to replicate the issue across multiple regions and we’re trying to identify and resolve the issue as soon as possible. In the meantime please use our linkscan reveal tool to decipher links: https://linkscan.io/reveal We’d like to thank you for your patience and apologise for any inconvenience.

  2. monitoring Dec 28, 2024, 11:25 AM UTC

    We've fixed the core issue, and are waiting for things to recover.

  3. resolved Dec 28, 2024, 01:51 PM UTC

    We've now resolved the incident. Thanks for your patience.

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