Resolved after 20 hours 47 minutes, affecting Email Security and Europe, on September 9, 2025.
We have resolved the increase in load on our Email Servers, and inbound email has now returned to normal on EU. Please contact support if you notice any delays of emails after 15:30GMT today.
Affected components
Update timeline
- investigating Sep 09, 2025, 11:29 AM UTC
We are currently experiencing an increase in load on our inbound email servers, causing a delay of approximately 30 minutes for delivery. We are actively investigating the issue, however we do apologise for any inconvenience caused.
- identified Sep 09, 2025, 01:04 PM UTC
We've confirmed there is a problem, we're working to resolve it.
- monitoring Sep 09, 2025, 02:39 PM UTC
We have resolved the increase in load on our Email Servers, and inbound email has now returned to normal on EU. Please contact support if you notice any delays of emails after 15:30GMT today.
- monitoring Sep 09, 2025, 02:40 PM UTC
We have resolved the increase in load on our Email Servers, and inbound email has now returned to normal on EU. Please contact support if you notice any delays of emails after 15:30GMT today.
- resolved Sep 10, 2025, 08:16 AM UTC
We've now resolved the incident. Thanks for your patience.
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