Connectivity Issues

Update timeline

1. investigating Sep 19, 2025, 06:16 AM UTC

   Engineers are investigating connectivity issues with Email Security and will provide further updates soon.

2. identified Sep 19, 2025, 08:06 AM UTC

   We've confirmed there is a problem with our Microsoft Azure environment and we're working with them to resolve it. We hope to have an ETA shortly.

3. identified Sep 19, 2025, 01:50 PM UTC

   The issue has now been identified and addressed with our cloud provider. We will be commencing a controlled service restoration as soon as possible. We do apologise for the disruption this has caused, and will be contacting affected customers as soon as we have more information to share.

4. identified Sep 19, 2025, 02:38 PM UTC

   Due to delays in response from our primary cloud provider, we have rerouted traffic to a backup via AWS to enable mail flow. While advanced email security features are limited we will continue to restore full protection as quickly as possible today.

5. monitoring Sep 19, 2025, 03:48 PM UTC

   Our EMS Servers are now back online and processing emails on our primary cloud provider. While emails will start being processed, there will be delays for all emails. We are hoping these will resolve soon, however we will continue to update our status page. Please accept our sincerest apologies for the issue today. We will be contacting customers next week with an Root Cause Analysis.

6. resolved Sep 20, 2025, 07:44 AM UTC

   We've now resolved the incident. Thanks for your patience.