Bitdefender GravityZone incident

Web Access Interruption: Bitdefender Endpoint Security Tools for Windows blocking access to websites

Minor Resolved View vendor source →

Bitdefender GravityZone experienced a minor incident on November 28, 2024 affecting Windows, lasting 52m. The incident has been resolved; the full update timeline is below.

Started
Nov 28, 2024, 11:22 AM UTC
Resolved
Nov 28, 2024, 12:14 PM UTC
Duration
52m
Detected by Pingoru
Nov 28, 2024, 11:22 AM UTC

Affected components

Windows

Update timeline

  1. investigating Nov 28, 2024, 11:22 AM UTC

    We are currently investigating an issue with Bitdefender Endpoint Security Tools for Windows, where web traffic is being blocked. Endpoint protection remains unaffected, and all endpoints continue to be protected. Our team is working to identify the root cause and will provide updates as we progress. Thank you for your patience.

  2. identified Nov 28, 2024, 11:29 AM UTC

    The issue has been identified. Some websites are wrongfully included in the GAMES category. As a workaround users can allow GAMES category from configuration profiles

  3. identified Nov 28, 2024, 11:32 AM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Nov 28, 2024, 11:40 AM UTC

    A security content update has been released at 11:34 UTC that should correct the issue. Users can apply an "Update agent" task for affected devices.

  5. resolved Nov 28, 2024, 12:14 PM UTC

    We have resolved the web traffic blocking issue with Bitdefender Endpoint Security Tools. The affected web traffic has been restored and we have taken additional safeguards to prevent this from occurring in the future. Endpoint protection was not compromised at any time. We would like to express our gratitude for your cooperation and continued trust in our services.